Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Employee Services

Contract ID: RM3704

Start Date: 12/11/2015

End Date: 11/11/2018


Under this single supplier agreement both central government and wider public sector customers can access employee services on a “one stop shop” fully managed service basis. The service includes a secure online administration portal, accessed via a single login, customised and branded by department/organisation. Through the service staff can access five core services:

  • Childcare voucher scheme
  • Cycle to work scheme
  • Reward and recognition voucher scheme
  • Payroll giving scheme
  • Employee discount scheme

The agreement is structured to offer flexibility and choice and you not need to take the full suite of services - simply select the elements which suit your business requirements and employee services strategy.

It is intended that the range of services will expand to meet customer business needs as pay and reward strategies are developed.


Accessing the Call Off Contract Template

The Call Off Contract Template is located in the eSourcing tool as it is a partially pre-populated version. CCS and Edenred have worked together to produce this so that it is less onerous on the Contracting Authority to complete. It is however, the responsibility of the Contracting Authority to ensure their specific requirements.

To access the Call Off Contract Template please follow the instructions within the document link - How to find pricing and the Call Off Template on the eSourcing tool



  • Fully integrated, secure, branded, online platform available to all employees
  • Flexibility to add additional employee services as required
  • Excellent rates for multiple employee services, representing market-leading prices, in the majority of instances
  • Free of charge, cost neutral and low prices for services due to the aggregation of public sector demand - all customers benefit from the same volume discounts as a result of cumulative spend through the agreement
  • Additional commercial benefits will accrue progressively from time efficiency gains in reduced procurement effort, centralised supplier performance management, the release of HR resources, and improved and standardised MI to inform policy decisions
  • A rigorous, and robust performance management is in place for the duration of the agreement, which includes strategic supplier management, customer satisfaction, collection and analysis of monthly management information and audits

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If you are interested in using the agreement please email employeeservices[at][dot]uk and ccsframework-uk[at]edenred[dot]com.


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Significant savings are available compared to market available prices. Free of charge, cost neutral and low prices for services have been secured due to the aggregation of public sector demand. All customers benefit from the same volume discounts via the cumulative spend through the agreement.

The rates paid on the agreement will be benchmarked regularly against up-to-date market rates paid by other public and private sector organisations.

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Civil service departments have historically procured similar or the same services from the same supplier via a wide variety of routes, but on different terms and prices. This has led to a large amount of duplication and lack of co-ordination amongst departments and their ALBs, with many arrangements covering the same requirements.

The main aim of this agreement is to reinforce the brand of the Civil Service as a single employee benefits customer and enable the organisation to maximise its combined purchasing power to leverage increased value for money and provide high quality of services as a best in class employer.

Main objectives:

  • Increase collaborative procurement and contribute to the achievement of efficiency savings and reduction in expenditure across central government and wider public sector
  • Place departments on an equal footing with regard to use of employee benefits packages, to enable comparable impact upon staff recruitment, retention, performance and morale
  • Future-proof our services: the UK workforce profile is changing and our employee benefits provision must continually innovate and improve to meet this challenge
  • Enable departments to act as consistent and intelligent customers, raising the quality of provision, relationships and supplier performance.

A steering group was formed in February 2014, comprised of cross departmental HR representatives, Civil Service Employee Policy (CSEP) and the Crown Commercial Service, and was formally launched in March 2014. The steering group has met monthly, focused heavily on business requirements, scope of services and service delivery options. Key departmental contracts were reviewed to understand and challenge service offerings and levels, how pricing was based, must vs. nice to haves, etc. 

It is anticipated that the stakeholder group will remain in place over the lifetime of the agreement in order to inform the framework management process and share best practice. We will act as the Framework Authority, managing the framework and performing those functions which are more effectively performed centrally rather than individually by each customer, including strategic performance management benchmarking and audits.                

Contracting authorities will be responsible for the transition of their services onto the agreement and each customer will have its own direct relationship with the supplier and willbe responsible for the management of all day to day operational activities.                                                                                                                         


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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All Lots Employee Services Professional Services 1 - click here to view suppliers 11/11/2018

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Framework Manager Contact Details

John Wise

0345 410 2222

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