Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Crown Travel & Venue Services

Contract ID: RM3735

Start Date: 11/08/2015

End Date: 10/08/2018

Description

These contracts are mandated for use by central government customers, including departments, arm’s length bodies (ALBs) and non-department public bodies (NDPBs).

Other public sector customers should use our Wider Public Sector Travel Management Services agreement (RM1034)

 

Customers will use either contract 1, 2 or 3 depending on their travel profile and also contract 4. The suite of contracts are:

Contract

Provisions

Supplier

1

  • Any department, ALB or NDPB unless pre-assigned to a different contract in the OJEU
  • High volume complex or multi requirement travel
  • >40% bespoke offline service
  • Mixture of on/offline requirements
  • Business travel - air, rail, accommodation only
  • Excluding implant, visa/passport services, ferry services, air chartering services and executive services

Hogg Robinson Group (HRG)

2

  • Any department, ALB or NDPB unless pre-assigned to a different contract in the OJEU
  • Majority online >90%
  • Business travel - air, rail, accommodation and ancillary services including taxis, oyster cards and ferry services

Redfern Travel Limited

3

  • Any department, ALB or NDPB unless pre-assigned to a different contract in the OJEU
  • Mixture of on/offline with online <89%
  • Business travel - air, rail, accommodation and ancillary services including implant, visa/passport services, ferry services and air chartering services

Mawasem Limited (trading as Clarity Travel Management - CTM)

4

  • Any department, ALB or NDPB
  • Venue finding service for meetings & events, including booking of free government estate meeting space where available

Calder Conferences Limited

 

For access to the original tender documentation please visit Contracts Finder HERE

Benefits

  • Incremental savings for the UK taxpayer anticipated to be in the region of £50 million.
  • Focus on improved service delivery through a series of mandatory requirements such as data security, refreshed key performance indicators (KPIs), the introduction of service credits and pro-active supplier management.
  • Of the 4 suppliers available through the contracts, 3 are small/medium sized businesses and 1 is a new supplier to central government.
  • Increased customer service and reduced booking fee.
  • New crown programmes for air and accommodation, securing the best available rates based on aggregated central government requirements and spend.
  • Access to industry special offers, promotional rates and fares.
  • Maximising the use and scope of technology, for example, reduce the need to travel by increasing usage of video technology, and, where travel is  required, using bar code ticket technology to reduce printing costs.
  • Pro-active, on-going supplier and market engagement to ensure emerging trends and technologies are incorporated into the contracts as quickly as possible.

To request a new fare for inclusion on the Crown Programme - Air, please complete our New Fare Request Form here.

To request a new property for inclusion in the Crown Programme - Hotels and Accommodation, please complete our New Property Request Form here.

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Access

Based on their business requirements a number of departments and ALBs were pre-allocated to the most suitable contract for their needs.

Please refer to Section 6.1 - Who was named in the OJEU” in the customer welcome document to see whether you have been pre-allocated to a contract.

If you have not been pre-allocated or need further information please contact a member of the travel team on 0345 410 2222 or email ctvs[at]crowncommercial.gov[dot]uk. The team will then discuss your requirements and run through all the relevant processes with you.

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Background

Please see Section 4.0 – Background to RM3735 Contract” of the customer welcome document.

For access to the original tender documentation please visit Contracts Finder HERE

 

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 4 - click here to view suppliers
1 Domestic and International Travel Booking and Management Services with a Significant Bespoke Offline Service Travel 1 - click here to view suppliers 20/08/2018
2 Domestic and International Business Travel Booking and Management Services with Higher Online Transactions Travel 1 - click here to view suppliers 06/08/2018
3 Domestic and International Business Travel Booking and Management Services with Higher Offline Transactions Travel 1 - click here to view suppliers 10/08/2018
4 Meeting & Conference Venue Services Travel 1 - click here to view suppliers 10/08/2018

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Framework Manager Contact Details

Travel Team

travel@crowncommercial.gov.uk

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