Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Supply, Delivery and Installation of Furniture and Associated Services

Contract ID: RM3812

Start Date: 04/09/2017

End Date: 03/09/2019

Description

The Supply, Delivery and Installation of Furniture and Associated Services (RM3812) framework agreement replaces the previous RM1501 agreement.

RM3812 provides you with a ‘one stop shop’ solution for purchasing new office, residential and storage furniture, whilst promoting the greater reuse of existing public sector furniture through an additional repair/renovation service. The framework is designed to provide public sector organisations with a simplified means of sourcing goods and services associated to furniture. 

The agreement is in 5 Lots:

  • Lot 1 – GPU Hub Programme

The supply, delivery and installation of office furniture for the GPU Hub Programme which includes office desking and workstations, office seating, office storage, collaboration/break out furniture, reception furniture, restaurant furniture, specialist chairs, lockers, office accessories.

  • Lot 2 – Office Furniture

The supply, delivery and installation of office furniture including office desking and workstations, office seating, office storage, collaboration/break out furniture, reception furniture, restaurant furniture, specialist chairs, lockers, office accessories.

  • Lot 3 – Residential Furniture

The supply, delivery and installation of bedroom furniture, study furniture, living room furniture, dining room furniture, residential seating and associated products.

  • Lot 4 – High Density Steel Storage

The supply, delivery and installation of high density steel storage, including static and mobile storage systems, gondola library shelving and associated products.

  • Lot 5 – Repair and Renovation

The provision of a repair and renovation service for a range of furniture products including but not limited to bedroom, dining room and office furniture including workstations, tables, chairs, timber and steel cupboards and steel lockers. The renovation service will include desk conversion, re-upholstery, epoxy powder re-spraying, timber and metal general repair and move management.

Additional complimentary services are also available under this framework agreement. Details of these can be found in section 2.3 within the customer guidance document.

Benefits

Free, Fast and Simple to Use

  • Free:  No charge to contracting authorities to use the framework
  • Fast: Using this agreement will speed up and reduce the cost of contracting authorities' own procurement processes.  The framework provides a compliant and direct route to a range of suppliers through a further competition process or direct award (Lot 1-3 only).  Further competition is estimated to take around 4 weeks, depending on the size and scale of the requirement
  • Simple Call-Off Contract Terms:  contracting authorities can use the CCS standard form of Call-Off Terms and Conditions
  • Flexibility: The Framework has been designed to cater for a wide range of Contracting Authorities.  The lot structure and ability to tailor further competitions will ensure this supports Contracting Authorities own delivery considerations such as SME’s and social value

Value for Money

  • Standard Rates: Maximum standard rates are fixed for the first two years of the Framework and may be reduced by suppliers during a further competition
  • Competitive Pricing: Highly competitive pricing for core products and excellent discount for non-core products
  • Savings: The delivery of savings is embedded into the pricing models through competitive rates, whilst continuous improvement measures will drive value inclusive of whole life cost
  • Management Information: Availability of management information to allow CCS to track buying patterns to identify further savings opportunities
  • Re-use: The Framework allows for repair and renovation of Contracting Authorities existing furniture in place of buying new

Quality of Service Delivery

  • Key Performance Indicators (KPIs): A robust set of KPI’s measure supplier performance at framework level during the lifetime of the framework agreement. Specific KPI measures can be tailored to each individual contracting authorities specific requirements within their call off agreement
  • Contract Management:  CCS will actively manage performance at framework level to ensure continuous improvement in the goods and services delivered under this framework agreement

Back to the top

Access

Useful documents:

  • Customer guidance – read this document first to get advice on how you can access the framework
  • Schedule 2: General Specification – details of the goods and services included in the framework agreement
  • Customer User Agreement – this is the document that needs to be completed and returned to CCS before completing a further competition
  • Schedule 4: Call Off Terms/Order Form
  • Lot specific specifications are available on request from property[at]crowncommercial.gov[dot]uk
  • Price schedule for Lot 1, 2 and 3 are available on request from property[at]crowncommercial.gov[dot]uk

Call Off Terms - standard set of T&C’s that form the agreement between the customer and supplier

Order Form – template for customers to communicate their requirements to customers

What customers will need to know:

  • Direct award & further competitions permitted, our guidance outlines approach for each method
  • Customers must complete a Customer User Agreement* prior to using the framework for a further competition
  • Ability to ‘Flex’ award weighing at further competition (60% Quality/40% Price: +/- 30%)
  • An extensive customer guidance document is available in attachments to support customers
  • Direct awards will soon be available via the Government eMarketplace**, or can now be placed directly with the supplier by phone or email.

*Customers conducting a further competition will access the agreement by contacting CCS at property[at]crowncommercial.gov[dot]uk and completing a Customer User Agreement (CUA). The lot details tab will be updated shortly with a list of suppliers, in the meantime a document containing all suppliers can be found under the documents tab.

**An online catalogue is available for direct purchases via the Government eMarketplace, which can be accessed here. If you would like more information on how to register for the Government eMarketplace please refer to our Overview. N.B. If you are an existing Zanzibar user you can view these catalogues via your existing access. You should speak to your internal super user for more information.

Back to the top

Savings

This new framework will provide an average of 5% savings and CCS will work on an ongoing basis directly with customers to identify new saving initiatives on a case by case basis.

The framework provides highly competitive pricing for core products and excellent discount for non-core products.  Prices can be improved on through conducting a further competition, where additional savings will be generated.
 

Back to the top

Background

The RM3812 framework agreement was developed as a replacement for the previously expired RM1501.  It has been created in order to provide a simple route to market for all wider public sector customers, and as a delivery route to support the GPU Hub Programme in furnishing their rationalised estates.

Back to the top

Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 17 - click here to view suppliers
1 GPU Hub Programmes Office 6 - click here to view suppliers 03/09/2019
2 Office Furniture Office 7 - click here to view suppliers 03/09/2019
3 Residential Furniture Office 5 - click here to view suppliers 03/09/2019
4 High Density Steel Storage Office 6 - click here to view suppliers 03/09/2019
5 Repair and Renovation Office 2 - click here to view suppliers 03/09/2019

Back to the top

Framework Manager Contact Details

Julie Sullivan

Back to the top