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Public Sector Travel & Venue Solutions

Contract ID: RM6016

Start Date: 01/03/2018

End Date: 28/02/2021


Public Sector Travel and Venue Solutions (RM6016) has been awarded and is now available, offering all public sector organisations a brand new suite of innovative travel and venue solutions. The 5 new commercial agreements include online and offline service provisions, specialist services from specialist providers, plus zero and low cost booking fee models*, providing customers with a range of options that offer value for money. The introduction of new online solutions for rail travel, accommodation and air travel will provide customers and travellers with a seamless, user-friendly booking experience, similar to when booking personal travel for leisure. Customers who require travel management services have the option to enable with 1 of 3 global providers who can support UK and International travel requirements (online & offline) and a provider for venue find and supporting services.

The new commercial agreements can be accessed via direct award and further competition, where applicable and CCS will work with Customers to identify the most suitable solution to meet their travel booking needs.

Services available under these commercial agreements are:

1Provision of an online booking system for booking rail travel
2Provision of an online booking system for booking accommodation
3Provision of an online booking system for booking air travel
4Provision of an online booking system and an offline booking service for booking business travel and supporting services
5Provision of venue finding services for meetings, booking of group accommodation and supporting services



This suite of Commercial Agreements will deliver commercial benefits to our Customers by:

  • Accessing online and offline solutions through new DigiTS technology
  • Reducing the cost of service by removing layers of cost, shortening the supply chain and transparent sharing of Commissions between Customer and Suppliers
  • Low cost online booking fees and zero online booking fees (applicable across specific solutions)
  • Providing access to an unparalleled range of negotiated rates and fares through the Public Sector Negotiated Programmes for transportation and accommodation which are the largest programmes of their kind in the UK; enabling CCS to achieve the best value fares and rates for the entire public sector
  • Providing access to industry special offers, promotional rates and fares
  • Delivering online Solutions for all Customers booking travel, increasing online adoption, reducing booking fees and/or adopting more cost-efficient routes to booking travel
  • Maximizing the use and scope of technology where available in the market place, for example, using barcode ticket technology to reduce printing costs
  • On-going pro-active Supplier and market engagement to ensure emerging trends and technologies are incorporated into the Commercial Agreements as quickly as possible
  • Encompassing data security requirements written by a subject matter expert from the National Cyber Security Centre
  • Measuring performance from the go-live date, with refreshed service credits will commence on the third full month after each Customer's go-live
  • Choice of 3 suppliers with Global Travel reach under Solution 4 (offline and online travel booking services)

Additional benefits include:

  • Supporting government agendas on SME growth, CO2 Government Greening Commitment & data security
  • Improving the access, quality, accuracy and timeliness of Supplier management information & KPI reporting
  • Incorporating the required security standards and assessments in accordance with current HMG guidelines and legislation
  • Ensuring the provision of Travel, Accommodation and Venue booking services are fully accessible to all users and comply fully with the Equality Act 2010 and other relevant legislation, e.g. Health & Safety


Public Sector Negotiated Programmes

To request a new fare for inclusion on the Public Sector Negotiated Programme for Air, please complete our New Fare Request Form here.

To request a new property for inclusion in the Public Sector Negotiated Programme for Accommodation, please complete our New Property Request Form here.

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1. Read the Customer Welcome Document section entitled “How to use this Commercial Agreement” which outlines a number of different ways the Agreements can be accessed, based on your requirements and priorities.

2. Choose your route to market under the suite of Commercial Agreements noting the award options available to you i.e:

Solutions 1,2,3 and 5 – direct award only is permitted.  These Solutions are single supplier Solutions, meaning that the Supplier proposed the most economically advantageous tender.  Customer must use the Enabling Agreement to procure from these Solutions.

Solution 4 – this can be accessed either by direct award or by running a further competition amongst the three suppliers within the Commercial Agreement.  Further guidance on these routes, including advantages or each are detailed in the Customer Welcome Document. 

Access to your chosen Supplier(s) online booking tools will be via the CCS Digital Travel Solution (DigiTS) portal. Further details on how to register will be available at time of enabling an agreement. 

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Commercial Benefits -  The new  Commercial agreements are expected to deliver c£5.3m of commercial benefits, assuming all customers will choose the most commercially viable combination of solutions. 

Negotiated Programmes (Air & Accommodation) Benchmark - Under these Commercial Agreements all customers will have access to the negotiated programmes for air and accommodation, inclusive of a wide range of rates and fares in the UK and overseas. Recent benchmark results told us, that airfares under the CCS-negotiated air programme were 9% lower than our peers and overnight accommodation were also lower compared with Peers in major UK  cities.

Price Match - Through these Commercial Agreements Suppliers will offer a Price Match guarantee on all fares and rates it supplies to each Customer to guarantee the Supplier is offering the lowest cost options for travel and accommodation.  Price Match fares or rates are those that are available to the general public online (certain conditions apply; please see the relevant Solution Specification of Requirements).

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CCS currently has one live travel agreement:

  • RM3735 Crown Travel and Venue Services (CTVS)

Legacy (expired) arrangements include:

  • RM918 Central Government Travel Management Services
  • RM1034 Wider Public Sector Travel Management Services (WPSTMS)
  • RM808 Travel Management Service Provider
  • RM489 Travel Management Services

CCS developed a procurement strategy to combine all spend under one Commercial Agreement, maximising our leverage of economies of scale to the total public sector spend on travel and venue find services.  When buying common goods and services, bringing together customers’ needs provides several advantages - including commercial benefits to the public purse and a simpler tender process.  The level of public sector spend on travel in the UK makes this procurement the largest Supplier opportunity in terms of volume and value in the UK travel market. 

Since the go live of RM3735 the CCS travel team, in partnership with key Customers, has identified a number of opportunities to further achieve and deliver maximum value and efficiency.  Combining lessons learnt from previous Commercial Agreements with current market knowledge and innovation will enable CCS, through this Agreement, to deliver additional benefits and an improved service offering to Customers.

Public Sector Travel & Venue Solutions ensures that there is a Commercial Agreement to succeed  CTVS contracting arrangements upon expiry, and offers both new customers and those on legacy arrangements the opportunity to move to a market-leading new way of sourcing business travel, accommodation and venue find services.

Customers of these Commercial Agreementswill gain access to the Public Sector Negotiated Programmes for transportation and accommodation, which are the largest programmes of their kind in the UK - enabling CCS to achieve the best value fares and rates for the entire public sector.

How was the agreement developed?

The new solutions structure consisted of five solutions; three of which were new, specialised and not included in previous procurements:

Solution 1 – Online Rail Booking     (new)  1 supplier awarded
Solution 2 – Online Accommodation Booking (new)  1 supplier awarded
Solution 3 – Online Air Booking     (new)  1 supplier awarded
Solution 4 – Online & Offline Booking                         3 suppliers awarded
Solution 5 – Venue Find & Supporting Services              1 supplier awarded

The addition of these three new, specialised lots aimed to provide customers with a simple, user-friendly, intuitive, low-cost, online booking service the for simple travel requirements that make up the vast majority of the public sector spend.

Testing the proof of concept and procurement strategy has taken place with a cross section of travel providers including incumbent TMCs, consolidators and specialist providers. Wider and formal market and customer engagements was conducted at several intervals during 2017, with public sector customers participating in the specification build, evaluation and other key stages of the procurement.



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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 7 - click here to view suppliers
1 Online Rail Booking Travel 1 - click here to view suppliers 28/02/2021
2 Online Accommodation Booking Travel 1 - click here to view suppliers 28/02/2021
3 Online Air Booking Travel 1 - click here to view suppliers 28/02/2021
4 Online and Offline Business Travel Booking Travel 3 - click here to view suppliers 28/02/2021
5 Venue finding Services and Group Accommodation Booking Travel 1 - click here to view suppliers 28/02/2021

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Framework Manager Contact Details

Travel Team

0345 4102222

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