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The Provision of Offsite Transcription, Typing and Equipment Maintenance Services (RM3818)

The Department for Work and Pensions (DWP) is seeking to establish a contract for a business critical service for a quality, professional off site transcription provision that meets the required standards for legal submission & prosecutions in addition to a small volume of ad-hoc requests for non-fraud related transcriptions and typing.

Important links

Prior Information Notice (PIN) in OJEU

View PIN for RM3818

Contract Notice in OJEU

View Contract Notice for RM3818

Download tender documents

Tender documents no longer available


Supplier engagement


The Department for Work and Pensions hosted a Supplier Bootcamp session on 2 November 2016. The purpose of this session was to share the DWP 2020 vision and transformation strategy, outline the requirements for a secure transcription service, consult the market to inform the commercial approach, and to enhance understanding of market capability.

The slides for this session can be found here.

Outputs of the Q&A session can be found here.