Technology Services 2
“To be the preferred customer route to market for sourcing Technology Services and Transformational Support, in line with Government policy and strategy.
Providing the right supplier market for our customers and a healthy pipeline of opportunity for our suppliers.
Offering flexible routes to market, whilst ensuring ‘value for money’ for our customers”
Technology Services (RM1058) is due to expire on 27 May 2017 and we are developing an innovative replacement agreement, Technology Services 2 (RM3804). The new agreement will be developed with customer, suppliers and key stakeholders through our in-depth discovery process.
Pre-market engagement with our suppliers and customers will ensure that the new agreement meets the technology managed services needs of our customers, enabling them to take advantage of the latest technology, aligned to organisational strategy, priorities, and the current and future governments technology policies.
We aim to provide the right agreement structure to meet buyers needs and enable a flexible approach to procurement. For suppliers, we aim to foster the right market mix to deliver value for money, stimulate market growth and channel innovation.
All of these elements combined will provide a successful, flexible and value for money solution to support customers technology estates and a healthy managed technology services supply market opportunity for our suppliers.
Our discovery approach
For our customer and market discovery we adopted a 4-phased approach. The discovery itself was an iterative process, allowing us to refine the blueprint that we eventually released to the market. The discovery was open and transparent, with no pre-conceptions on the final blueprint from the start, we did however have some thoughts that we tested during the discovery process.
The diagram below illustrates our discovery process:
In Phase 1 of our discovery we:
engaged directly with key suppliers, public sector organisations and purchasing consortiums
|conducted some online survey activity.|
|held open supplier and customer discovery events in the north and south of the UK. Here are the Slides that were presented at these events.|
In Phase 2 of the discovery process we:
|Collated all of the information from the customer and supplier discovery sessions in an electronic collaboration tool. You can view the raw data here: Supplier North Event Supplier South Event Customer North Event Customer South Even|
|Analysed the 9500 responses to produce a summary of the Common Findings.|
|Devised a number of Blueprint Options based on the output of the analysis.|
In Phase 3 of our process we:
|Further developed the Blueprints.|
|Socialised the Blueprints with key stakeholders and other teams within the CCS Technology Pillar.|
|Tested the blueprint internally.|
In Phase 4 of our process we:
|Scenario tested the Blueprints in customer and supplier workshops.|
|Designed the final solution.|
|Sought feedback from key stakeholders|
Technology Services 2 Pre Procurement Briefings
Following the conclusion of our extensive discovery phase and final solution design, we held two Pre-procurement Briefing Sessions hosted by TechUK. These events provide potential providers for Technology Services 2, an opportunity to preview details of the scope and structure of the new agreement and guidance on the tender process. Both sessions were filled to capacity, an encouraging show of interest from the potential providers of Technology Services 2.
The slide pack from the event is available here
The video content from the morning session is available here
The attendee list is available here
We have launched our Twitter feeds for this procurement; do follow us on #TS2, #TechnologyServices2 and #Open4Biz for updates on the procurement and other related activities over the coming months.
Post Contract Notice publication Webinars
We will be holding webinar sessions to follow the release of the OJEU Contract notice for our Technology Services 2 Agreement on the 28th of March 2017. The sessions are aimed at potential suppliers who are considering bidding for this opportunity and were unable to attend the live events at techUK .
The Agenda will be as follows:
This webinar is not for the purpose of answering clarification questions in relation to the live procurement event itself, these will need to be directed through the Crown Commercial Service e-sourcing tool. Spaces are limited (50 per session), we ask that each potential supplier submit one registration only and would recommend that they are a member of your bid team.
NB: Joining instructions and access to the webinar will be sent to the email account that you use to register for this event, 24 hours prior to the event start.
Our procurement has started
Our Technology Services 2 procurement is now live!.
You can find the link to the contract notice and the tender pack at the top of this page under Important Links. Please enure that your follow our sourcing portal registration and participation instructions. You can refer to the slide deck from our techUk Pre-Procurement Brieifings for some additional self-help information.
We look forward to your participation in our procurement.
Anticipated project timescales
Following extensive pre-market engagement with suppliers and customers the project timescales for Technology Services 2 have been updated to provide the necessary time to develop a fit-for-purpose, market-leading agreement. We will be working toward the following indicative timetable:
Publication of PIN
9 August 2016
Publication of OJEU contract notice / procurement open for bids
15 March 2017
Expiry of existing Technology Services agreement
27 May 2017
Award of agreement / implementation
25 Aug 2017
(please note timescales are indicative and may be subject to change)
Keeping you informed
Progress updates will be published here regularly to keep all of our stakeholders informed, involved and to enable participation in our procurement activities. If you have any questions with regard to this procurement please email techservices2[at]crowncommercial.gov[dot]uk