Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Customer Journey

Your Route to Technology Procurement

We have created a set of web pages to help you through your technology procurement.

  • First, please take a look at the most popular products list below for quick guidance on which agreement can best fulfil your requirement. This list includes links to relevant agreements and lots.
  • If your requirement is not there, please go to the Decision Tree for more detailed help identifying the best agreement to use to meet your specific requirement. It also has links to useful and relevant information. Please note: when using the links in the Decision Tree, use your browser back button to return to the Decision tree.
  • If you cannot find what you are looking for please email our helpdesk or call 0345 410 2222 for further advice.

List of most popular products and services:

 

  Item

Preferred solution

Lot

Secondary solution

Agile, digital capability

Digital Outcomes and Specialists

2

 

Asset disposal:

 

A computer recycling service that offers, but is not limited to, data destruction to UK Government CESG standard.

Technology Services

11

 

Audio Conferencing - Services

Audio Conferencing - Kit

Network Services

Technology Products 2

9

1 or 6

 

Audio Graphics Cards - Upgrade

Technology Products 2

1 or 6

 

Audit services and asset management:

 

Systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of IT software and hardware.

Technology Services

6

 

Automatic Number Plate Recognition (ANPR) cameras

Traffic Management Technology 2

 

 

Back up and data services:

 

A remote, on-line or managed backup service providing users with a system for the backup, storage, and recovery of computer files

Technology Services

10

 

Batteries - for PC's etc

Technology Products 2

1 or 6

 

Benchmarking of software license prices

Contact Software Licensing Team

  

Cables

Technology Products 2

1 or 6

 

CCTV, used for traffic and vehicle monitoring

Traffic Management Technology 2

 

 

Combined Hardware and Software requirements

Technology Products 23 

Contact Centres (Infrastructure)

Technology Services

1

 

Customer Relationship Management (CRM) software and associated services for customer focussed functions and case

Corporate Software Solutions

4

 

Cyber Risk Assessment

Cyber Security Services

2

Digital Outcomes and Specialists

Cyber Risk Management

Cyber Security Services

3

 

Cyber Security Architecture

Cyber Security Services

4

 

Data Input devices

Technology Products 2

1 or 6

 

Data Management and Reporting Systems (DMRS) software and associated services for the purposes of business intelligence, data and performance management

Corporate Software Solutions

6

 

Desktops

Technology Products 2

1 or 6

 

Desktop support:

 

The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device

 

 

 

 

 

Technology Services

 

 

 

 

 

2

 

Delivery Management/ Development

Digital Outcomes and Specialists

2

 

Disaster recovery / business continuity:

 

Disaster recovery policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organisation’s business continuity, after a natural or human-induced disaster

Technology Services

9

 

Docking Stations

Technology Products 2

1 or 6

 

Drives

Technology Products 2

1 or 6

 

Electronic and Interactive Message Signs

Traffic Management Technology 2

 

 

Electric vehicle charging points

Traffic Management Technology 2

 

 

Email Router

Managed Email

  

Enterprise Content Management (ECM) software and associated services including Document and Records Management (EDRM) solutions

Corporate Software Solutions

5

 

Enterprise Resource Planning (ERP) software and associated services for the purpose of consolidating all business operations

Corporate Software Solutions

1

 

Environmental monitoring systems

Traffic Management Technology 2

 

 

Extended Warranty

Technology Products 2

1 or 6

 

Finance IT application software and associated services -  Accounting

Budgeting, pricing and payment systems and Procurement and Licensing functions

Corporate Software Solutions

2

 

Help / service desk:

 

The single point of contact between a service provider and users within an organisation

Technology Services

1

 

Hubs

Technology Products 2

1 or 6

 

Human Resources (HR) and Payroll software and associated services for staff focused or staff support requirements e.g. People and Performance management, recruitment and resource management

Corporate Software Solutions

3

 

Infrastructure and platform, maintenance and support:

 

Manage infrastructure hardware and software operations, including server and storage systems. Support production applications, whether open source, developed in-house, or third party.

Technology Services

5

 

IT infrastructure transition services and delivery:

 

To assist customers when they need to move, re-build or re-deploy IT services from one organisation to another

 

Technology Services

 

7

 

Infrastructure as a Service

G-Cloud

1

 

Ink/Toner

Technology Products 2

1 or 6 

Keyboards, Mice and Other Computer Peripherals

Technology Products
 

1

 

LAN

Network Services

2

 

Laptop Bags

Technology Products 2

1 or 6

 

Laptops (inc hybrid)

Technology Products 2

1 or 6

 

Legacy (relating to software or hardware that has been superseded but is difficult to replace because of its wide use), ISDN

Telephony Services

1

 

Memory - Upgrade

Technology Products 2

1 or 6

 

Mobile Application Solutions for the purposes of delivering mobile application requirements for a variety of mobile devices, platforms and interfaces.

Corporate Software Solutions

7

 

Mobiles (inc paging services)

Network Services

6

 

Mobile Device Management

Managed Email

 

 

Monitors and other displays

Technology Products 2

1 or 6

 

Mother Boards/Processors

Technology Products 2

1 or 6

 

National Traffic Control (NTC), Urban Traffic Control (UTC) and Common Database Systems

Traffic Management Technology 2

 

 

Network Cards

Technology Products 2

1 or 6

 

Network and content security:

 

Tasks or processes related to network security which can include, but are not limited to, device management; monitoring and remediation; email security including anti-spam, anti-malware and IP filtering; network intrusion detection and prevention; asset classification and change management; data leak protection, and the creation of access control policies.

Technology Services

4

 

Network Management:

 

A set of hardware and/or software tools that allow an IT organisation to supervise the individual components of a network within a larger network management framework

Technology Services

3

 

Oracle E Business Suite Enterprise Application Support

Enterprise Application Support Services

1

 

Other Specified Enterprise Application Support Services

Enterprise Application Support Services

3

 

Other Non-Specified Enterprise Application Support Services

Enterprise Application Support Services

4

 

Packaged Software – for the provision of packaged, Commercial Off The Shelf (COTS) software, Open Source software, licences. Packaged software solutions can also be procured

Technology Products 2

2

 

Parking and access control systems

Traffic Management Technology 2

 

 

Partial or Fully Managed ICT Services

ICT Services for Education

 

 

Platform as a Service

G-Cloud

2

 

Peripheral Cards - Upgrade

Technology Products 2

1 or 6

 

Printers/Scanners/MFD

Technology Products 2

1 or 6

Multifunctional Devices and Services Managed Print Services and Print Audit Services

Projectors

Technology Products 2

1 or 6

 

Recording Media

Technology Products 2

1 or 6

 

Routers

Technology Products 2

1 or 6

 

SAP Enterprise Application Support Services

Enterprise Application Support Services

2

 

Service Integration / Service Integrator:

 

To manage enterprise IT services delivered by multiple suppliers across different delivery models in one integrated enterprise service management process

Technology Services

8

 

Scoping of licensing requirements

Contact Software Licensing Team

1

 

Secure Email

Secure Email Gateway

Managed Email

Managed Email

 

 

Secure Technology Products and Disposals – for the provision of Information Assured (IA) products, both hardware and software, that is compliant with CESG standards.

Technology Products 2

4

 

Servers

Technology Products 2

1 or 6

 

Shredders

Crown Office Supplies

Office Supplies for the Wider Public Sector

 

 

Software as a Service

G-Cloud

3

 

Software - Advice on how to improve the management of software assets

Contact Software Licensing Team

  

Software Application Development

 

4

 

Software - Creation of an Effective License Position

Contact Software Licensing Team

  

Software Licensing - Negotiation of pricing outside of MOU terms

Contact Software Licensing Team

  

Software Licensing - Pre-implementation analysis of infrastructure changes on licensing

Contact Software Licensing Team

  

Software Licensing - Specialist, independent advice and support on software licensing

Contact Software Licensing Team

  

Software Licensing - Technical and commercial audit support with proprietary software vendors

Contact Software Licensing Team

  

Software Licensing - Transfer of perpetual licenses within the public sector

Contact Software Licensing Team

  

Software and Associated Services for purpose of Revenue & Benefit payments and National Non-Domestic Rates (NNDR)

Local Authority Software Applications

1

 

Software and Associated Services for purpose of Payment Processing and Cash Receipting

Local Authority Software Applications

2

 

Software and Associated Services for purpose  Environmental, Planning, Building Control, Trading Standards and Licencing

 

Local Authority Software Applications

3

 

Software and Associated Services for purpose for Libraries

Local Authority Software Applications

4

 

Software and Associated Services for purpose for Housing and Property Management

Local Authority Software Applications

5

 

Software and Associated Services for purpose for Social Care

Local Authority Software Applications

6

 

Software and Associated Services for purpose for the purposes of monitoring and improving public health

 

Local Authority Software Applications

7

 

Software and Associated Services for Civil Enforcement

Local Authority Software Applications

8

 

Software and Associated Services to create and improve openness, interoperability and data sharing between systems, citizens and staff and improve the experiences of system users and reduce costs of transactions/interactions

 

 

 

Local Authority Software Applications

 

9

 

Software and Associated Services of Democratic and Citizen Engagement

Local Authority Software Applications

10

 

Software and Associated Services for other business systems including Waste Management, Museums, Sports and Recreation, Registrar, Burials and Crematoria and GIS

 

 

Local Authority Software Applications

11

 

Storage devices - external

Technology Products 2

1 or 6

 

Storage devices - internal

Technology Products 2

1 or 6

 

Street lighting

Traffic Management Technology 2

 

 

Switches (Network)

Technology Products 2

1 or 6

 

Tablets

Technology Products 2

1 or 6

 

Technology Hardware – for the provision of vendor neutral hardware. Hardware solutions can also be procured. The scope covers end user computing and infrastructure

Technology Products 2

1 or 6

 

Telephony - Services

Telephony - Devices

Network Services

Technology Products 2

3

1 or 6

 

Thin Clients

Technology Products 2

1 or 6

 

Traffic and Vehicle Monitoring Services

Traffic Management Technology 2

 

 

Traffic Equipment (Ancillary)

Traffic Management Technology 2

 

 

Traffic Lights

Traffic Management Technology 2

 

 

Traffic Management, Planning, Research and Consultancy

Traffic Management Technology 2

 

 

Traffic Management Solutions

Traffic Management Technology 2

 

 

Traffic Safety

Traffic Management Technology 2

 

 

Traffic Signals and Ramp Metering

Traffic Management Technology 2

 

 

UPS

Technology Products 2

1 or 6

 

User Devices (OEM Suppliers) – for the provision of committed high volume procurements for end user devices of any type/format (Desktop PC, laptop, tablet, thin client, server, storage device, other device).

Technology Products 2

5

 

Video Conferencing - Services

Video Conferencing - Hardware

Network Services

Technology Products 2

8

1 or 6

 

WAN

Network Services

1

 

Webcams and Display Devices

Technology Products 2

1 or 6

 

Web Operations Engineers

Digital Outcomes and Specialists

2

 

Wireless

Network Services

2