Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Corporate Software Solutions

Contract ID: RM1042

Start Date: 06/10/2014

End Date: 05/10/2018



The replacement tfor this Framework, Data and Application Solutions, has been awarded. Please visit the DAS Web Page for further information.  


GDPR legislation was implemented on 25th May 2018, so CCS has updated the Corporate Software Solutions Agreement and the Call-Off Contract template to include the GDPR clauses.  This was done as a Contract Variation following engagement with all suppliers to gain their acceptance of the changes.  Please refer to the Supplier Matrix on the Documents tab below for an update on which suppliers have accepted the variation.

Guidance on how CCS has prepared for GDPR can be found here.  An FAQ document is also available on the Documents tab below. However, if you have any questions, please email Technologyservices[at][dot]uk.


Corporate Software Solutions has been developed as a pan-government agreement in association with strategic partners from central government, the wider public sector and Pro5 buying organisations. It provides a procurement vehicle for customers to access a specialist supply base for complex business needs based on common software products.

Under the agreement suppliers are able to provide Enterprise applications software and related services to include design, development, installation and commissioning of systems; on-going support, training, enhancement and maintenance and some related business process support services. Solutions do not need to be completely new and could be a customisation of existing software to fit requirements.

There are seven lots:

  • Lot 1 covers the provision of Enterprise Resource Planning (ERP) software and associated services for the purpose of consolidating all business operations into a uniform and enterprise wide system environment.
  • Lot 2 covers the provision of Finance IT application software and associated services for the purpose of accounting, budgeting, pricing and payment systems and Procurement and Licensing functions.
  • Lot 3 covers the provision of Human Resources (HR) and Payroll software and associated services for staff focused or staff support requirements e.g. People and Performance management, recruitment and resource management.
  • Lot 4 covers the provision of Customer Relationship Management (CRM) software and associated services for customer focussed functions and case management e.g. Sales & Marketing, Customer Services, Incident management and Communications, Social CRM and media monitoring.  
  • Lot 5 covers the provision of Enterprise Content Management (ECM) software and associated services including Document and Records Management (EDRM) solutions e.g. document scanning, image processing, web content and workflow management and systematic control e.g. document life cycle solutions.
  • Lot 6 covers the provision of Data Management and Reporting Systems (DMRS) software and associated services for the purposes of business intelligence, data and performance management including data warehouse provision, data manipulation, quality and integration tools, data analytics and big data solutions.
  • Lot 7 covers the provision of Mobile Application Solutions for the purposes of delivering mobile application requirements for a variety of mobile devices, platforms and interfaces.

Change notes:

  • With effect from November 2015 Asidua Ltd has been integrated within Civica Groups Digital Solutions business with the main trading company Civica UK Ltd taking the novated place on Lots 4, 5 and 6.
  • July 2017: Methods Advisory Limited have renamed as Methods Business and Technology Ltd. This is a simple change of name - the legal entity, i.e. company number 2485577 and DUNS number remain unchanged.
  • July 2017: Hewlett Packard Enterprise Services UK Ltd have renamed as EntServ UK Ltd part of the DXC Technologies Group. This is a change of name, the legal entity remains the same, i.e. company number 53419 and DUNS number remain unchanged.

Pre-existing customer call-off contracts affected by the above change should be novated accordingly by arrangement between supplier and customer.



  • Lot structure developed with key customers
  • Co-ordinated supplier relationship management activity with Pro5 buying organisations
  • Tie-in to both central government and wider public sector ICT strategies
  • Use of open book pricing  to give increased transparency, particularly important for support and maintenance costs
  • Pre-defined terms and conditions
  • Guidance, support and advice from commercial professionals from the Crown Commercial Service and Pro5.

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GDPR Next Steps and Action Required - STOP PRESS

With the GDPR legislation due to be implemented on 25th May 2018, CCS will need to update the Technology Services 2 Framework Agreement and the Call-Off Contract template to include GDPR clauses.  This will be done as a Contract Variation and CCS will be asking suppliers to review and accept the changes to their Technology Services 2 Agreement.

The variation notices will be issued shortly, and we request suppliers review and accept them as soon as possible.  CCS is aiming to complete this activity by the end of April 2018, and any supplier not accepting the variation by then will have to be suspended from the Technology Services 2 Agreement.

For customers wishing to sign a new contract prior to the variation being complete, we advise that they add GDPR terms to the order form. The GDPR terms can be based on the PPN 03/17 draft clauses, details of which can be found at

Further guidance can be found via a list of FAQs relating to the GDPR PPN in the Documents tab below. However, if you have any questions, please email technologyservices[at][dot]uk


This agreement can be accessed in a number of different ways, based on different factors including your requirements, size, drivers and targets, market knowledge, and preference.

There is no requirement to register in order to use the agreement, however if you want to use any of our tools such as the Government eMarketplace or eSourcing tool you will need to have completed a registration process.

All customers wanting to use the agreement must undertake the following steps:

  • Review the guidance documentation;
  • Determine your requirement (this can be for software or a number of support services associated with the software market, or any combination of the above); and
  • Under this agreement customers must conduct further competitions - the sole route available to place orders with suppliers.

When running a further competition, you should award on the basis of the most economically advantageous tender and must provide suppliers with the methodology behind the evaluation, including the evaluation criteria and weightings that are applied to each criterion. See guidance notes for further information.

You must ensure you provide the suppliers with a minimum set of information and Key User Requirements that can be used to help propose solutions to and price your requirements effectively.

If you require support in developing your market proposition we can assist you or complete the procurement on your behalf. Please contact our helpdesk in the first instance call 0345 410 2222 or email info[at][dot]uk

Electronic reverse auctions can be undertaken as part of a further competition under all lots.

We can support you in this, and even run and manage the eAuction for you, completely free of charge.

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As the agreement has only recently been launched no savings have been claimed yet. However in future the following methodologies will apply.

  • For contracts awarded by further competitions, the suppliers provide management information which enables us to make comparisons between bids and establish any savings that have been achieved.

The agreement and call-offs include benchmarking provisions and open book pricing and prohibit automatic price increases in line with indexation. There are also terms to allow customers to be fully open with each other about the prices they achieve.

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The agreement is limited to two years (with the possibility of extensions) to take into account evolving supplier landscape and commercial considerations.

This agreement provides access to business application software solutions that are utilised primarily by wider public sector customers but it is also accessible to central government. We led the procurement activity in partnership with Pro5. Other customer stakeholders have been engaged through a number of channels since January 2014 with their pipeline demand assisting in shaping the requirements.

This agreement uses the new ICT model contract terms for services which were developed in collaboration with Treasury Solicitors. Additionally, this agreement seeks to streamline and modernise previous documentation sets by minimising and mitigating common risk areas without adding burden and cost.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 24 - click here to view suppliers
1 Enterprise Resource Planning Software Solutions Technology 14 - click here to view suppliers 05/10/2018
2 Finance IT Software Solutions Technology 14 - click here to view suppliers 05/10/2018
3 Human Resources (HR) and Payroll Software Solutions Technology 13 - click here to view suppliers 05/10/2018
4 Customer Relationship Management (CRM) Solutions Technology 12 - click here to view suppliers 05/10/2018
5 Enterprise Content Management (ECM) Software Solutions Technology 12 - click here to view suppliers 05/10/2018
6 Data Management and Reporting Systems (DMRS) Software Solutions Technology 16 - click here to view suppliers 05/10/2018
7 Mobile Application Solutions Technology 14 - click here to view suppliers 05/10/2018

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Framework Manager Contact Details

Jammar Prince

0345 410 2222

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