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Digital Outcomes and Specialists 3

Contract ID: RM1043.5

Start Date: 28/09/2018

End Date: 27/09/2019


Synopsis: For the digital transformation of public sector services; teams and individuals to build and support digital services; user research studios and participants.


Full description: This is a dynamic style framework with the specific aim of helping the public sector buy, design, build and deliver digital outcomes using an agile approach, by procuring the appropriate specialist resource to deliver agile software development.

The framework is based on the approach detailed in the Government Service Design Manual and complies with the Digital by Default Service Standard. We have designed specific contract terms and conditions that reflect the flexible, iterative way of an agile approach.





  • Easy access to suppliers with the right capabilities, compliant with the Digital by Default Standard and align with the Government Digital Service Design Manual
  • Suppliers include small and medium size businesses and agile teams from traditional tier-one system integraters
  • Guaranteed supplier capacity to deliver digital projects at multiple UK locations
  • A flexible and speedy route to meet customers’ digital project commissioning requirements
  • Suits short delivery sprints and agile methodology
  • Intellectual property rights (IPR) from the project are owned by the buyer and can be shared and re-used with any other public sector buyer.



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Digital Outcomes and Specialists 3 is available through the Digital Marketplace. You will need to run a further competition for each requirement by using the online buying tool on the Digital Marketplace. Guidance and a list of suppliers are available on the Digital Marketplace.


Products and services (lots)

DOS3 comprises 4 lots:

Lot 1: Digital outcomes - For teams, with the following capabilities, to build and support a digital service:

  • User experience and design
  • Performance analysis and data
  • Security
  • Service delivery
  • Software development
  • Support and operations
  • Testing and auditing
  • User research.


Lot 2: Digital specialists - For individuals, with the following specialisms, to deliver a defined service, programme or project:

  • Agile coach
  • Business analyst
  • Communications manager
  • Content designer
  • Cyber security consultant
  • Data architect
  • Data engineer
  • Data scientist
  • Delivery manager or project manager
  • Designer
  • Developer
  • Performance analyst
  • Portfolio manager
  • Product manager
  • Programme delivery manager
  • Quality assurance analyst
  • Service manager
  • Technical architect
  • User researcher
  • Web operations engineer.


Lot 3: User research studios - For suppliers with the facilities to carry out interviews, usability tests and focus groups. This may involve filming people as they engage with your designs, prototypes or services.


Lot 4: User research participants - For suppliers of user research. Participants are likely to include people who are digitally excluded, as well as those with low literacy or poor digital skills.

When you buy, complete and return the buyer benefits form (see the documents tab) to cloud_digital[at][dot]uk.

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As digital outcomes are generally a new service with no previous spend to compare against, the benefit methodology is to take an average of all bids under the tender and compare to the winning bid.

All buyers must complete and return the buyer benefits form to cloud_digital[at][dot]uk.

Returning this form will enable us to claim savings against this agreement and manage suppliers holistically for the benefit of the whole public sector and the taxpayer.


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Why was the agreement developed?

This framework has been developed to create a diverse pool of specialist, agile service providers to enable government and the public sector to move traditional services to a user centric design service, which is lower cost and flexible to enable continuous development and improvement. It specifically enables and supports the Government’s digital by default strategy and cloud adoption commitment.

Government terms and conditions have been specifically designed for the agile way of working.


How was the agreement developed?

Digital Outcomes and Specialists 3 has been developed in collaboration with the Government Digital Service (GDS), building on the feedback received from users on Digital Services 1 & 2, and Digital Outcomes and Specialists 1 & 2.

This iteration has been re-designed by a multi-disciplined team from CCS, GDS and GLD (Government Legal Department). The design has encompassed buyer and supplier engagement, feedback and iteration.

Contract simplification and the use of Plain English have played a part in the redesign of this iteration of the framework.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 1 - click here to view suppliers
1 Digital outcomes Technology 1 - click here to view suppliers 27/09/2019
2 Digital specialists Technology 1 - click here to view suppliers 27/09/2019
3 User research studios Technology 1 - click here to view suppliers 27/09/2019
4 User research participants Technology 1 - click here to view suppliers 27/09/2019

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Framework Manager Contact Details

Customer Service Desk

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