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Supplier support call 0345 010 3503

Facilities Management Services

Contract ID: RM1056

Start Date: 28/07/2015

End Date: 27/07/2019



This agreement is for the provision of facilities management (FM) services, including building maintenance and repairs, landscaping, catering, cleaning, security and waste management.


Full description

This agreement is available to all public sector bodies, including NHS Trusts. It will be split into 3 lots:

  • Hard FM (building maintenance and repairs)
  • soft FM (security, cleaning, catering and waste disposal)
  • Total FM.

The agreement provides enhanced management information (MI) which helps you understand how well suppliers are performing for you. MI also enables CCS to benchmark cost and performance across the public sector estate.



  • Incorporates government standards on energy efficiency, water consumption and waste minimisation
  • Range of suppliers, including specialists
  • Value for money is gained through better management of cost and performance data
  • The provision of an end-to-end FM managed service for central government and wider public sector

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1. Read the customer information pack and call off terms and conditions. There's more detailed guidance on CCS’s eSourcing tool.

2. Award your contract through a further competition process. If you are in central government, we'll manage this for you. Buyers in the wider public sector should manage the further competition themselves. CCS guidance for the eSourcing tool will help. If you haven't used it before, register for the eSourcing tool.

3. Put out a request for tenders

When you run a further competition, you must invite all capable suppliers to tender. The request should:

  • Specify the date you need proposals by, allowing a reasonable time for suppliers to respond. The more complex the proposal, the more time you should allow for tender return
  • Include any special terms you are proposing
  • Provide a copy of the order form, which should be completed as if it were the order to be placed
  • State if a reverse auction is to be held.

4. Evaluate the proposals received

Once you've made your decision, let all the service providers know of the outcome.

5. Place your order

You should award a contract to the supplier that has submitted the most economically advantageous tender.

The framework competition was conducted on the basis of 50% quality and 50% price criteria and weighting. It is open to buyers running a further competition to adjust (and add to) the criteria and weightings of 10% to 90% which can be used on price and a similar range on quality (or other criteria).

Help documents and templates

To access these, log into our eSourcing tool. There you will find -

  • The how to access guide which will help you to find guidance for both self-service and managed services.
  • This agreement is based on the NEC3 term service contract (see attached documents)
  • Guidance on compliance checking of supplier trade codes and rates. 

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Under the terms of the agreement, the maximum framework rates are fixed for a period of two years from the commencement date.

Savings are expected to be in the region of 15% through better buying, leverage, aggregation and standardisation.

To demonstrate cash savings associated with use of the agreement, we identify actual rates paid by customers for work carried out using the previous Crown Commercial Service Facilities Management framework agreement and other routes to market (i.e. open full-OJEU procurement) and compare prices of key headline services such as catering, cleaning and security to baselines established for 2014/15 period. In the case of central government departments under management, we will create individual baselines, tailored to each specific department.

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Previously, FM contracts and services were managed by each department and organisation autonomously. An FM strategy was developed by the Government Property Unit and Crown Commercial Service, in collaboration with central government departments and their arm’s length bodies. This led to a proposal to establish a centralised FM Contracting Model (“FMCM”) which was approved by PEX(ER) in December 2012. The establishment of this agreement is part of establishing the wider FMCM.

The new agreement has enabled us to combine two former offerings, Facilities Management (RM708) and NHS Building, Engineering and Maintenance Services, into one agreement, offering a complete Total FM solution and a complete range of hard and soft FM services across 3 lots. This new contracting model is intended to enable the UK public sector to act as one, and improve the management of the service it is receiving whilst simultaneously maximising value for money.

We conducted extensive market engagement throughout autumn/winter 2013 to give stakeholders the opportunity to comment on the strategy and input into the proposed contracting model. This included the following trade bodies:

  • British Institute of Facilities Management (BIFM)
  • British Hospitality Association (BHA)
  • Business Services Association (BSA)
  • Building Services Research & Information Association (BSRIA)
  • Chartered Institute of Public Finance & Accountancy (CIPFA)
  • Facilities Management Association (FMA)
  • New Engineering Contract (NEC)
  • Royal Institution of Chartered Surveyors (RICS)
  • Waste & Resources Action Programme (WRAP)

We also held a number of conferences and webinars for interested suppliers to provide an overview of the proposed strategy and contracting model and explain how they could bid.

One to one sessions gave suppliers the opportunity to feedback on the proposed model in a confidential environment. We also invited suppliers to feedback on the proposed contracting model via a short questionnaire.

A further supplier event was held in August 2014 to brief potential providers on the imminent publication of the contract notice.  This was followed up with a bidders event to brief potential providers on the specification, commercial pricing model and to answer queries on content in an open environment.

Bidders were subject to stringent financial checks and were required to ensure the financial viability of all appointed bidders.

Evaluation of award question responses was performed by stakeholders from various stakeholder government departments. Evaluators were nominated by the Public Sector Facilities Management Board.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 18 - click here to view suppliers
1 Total Facilities Management Property 9 - click here to view suppliers 27/07/2019
2 Hard Facilities Management Property 9 - click here to view suppliers 27/07/2019
3 Soft Facilities Management Property 9 - click here to view suppliers 27/07/2019

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Framework Manager Contact Details

0345 410 2222

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