Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Postal Goods and Services

Contract ID: RM1063

Start Date: 17/02/2015

End Date: 16/02/2020



Postal services, such as: collection and delivery, international mail, inbound mail and hybrid mail solutions and screening, and products such as mailroom equipment.


Full description

This 7-lot agreement provides a one-stop-shop for postal services for the public sector. It includes a range of services, including hybrid mail, whereby correspondence is emailed to a provider who prints, addresses and delivers it.

The agreement was developed with public sector customers, procurement bodies (including YPO and ESPO) and postal goods and services providers.

This agreement can run until 16 February 2021. Where there is a requirement to lease equipment or software then a lease agreement can run for the duration of the term up to a maximum of six years.


  • One-stop-shop for postal goods and services
  • Set service levels and service credits
  • Toolkit to assist with further competitions.

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There are two ways to buy:

1. Further competition 

In the majority of cases you will need to run a further competition for your requirements to ensure best value for money. You invite all capable suppliers under the relevant lot(s) to bid, evaluate the bids, and award a contract to the winning bid. The criteria must be transparent to bidders. 


2. Direct award

If you are satisfied that a particular supplier can meet your needs, you can make a direct award. However, you do have to meet criteria, for example, using the call off terms and conditions without amendment.

Read the user guides (see documents tab) for more information on further competition and direct awards.



You could get a better deal by aggregating your requirement with other public sector organisations that need the same thing. Read CCS’s Steps to Savings document and brochure on eAuctions (see documents tab).

Alternatively, email CCS Customer Service Centre (info[at][dot]uk), or phone 0345 410 2222 to discuss your requirements in more detail.


Pricing and call off terms and conditions

Complete the access agreement (see attached documents) to gain access to these documents. Email it to Postal.Services[at][dot]uk. Write RM1063 pricings – Lot [number] in the subject line.  

Prices are maximum prices payable under the agreement. In a further competition, suppliers should offer prices that are equal to or less than the agreement prices.


Duration of agreement

Call off contracts can run for up to two years beyond the expiry of the agreement, that is up to 16 February 2021.


Sourcing tools

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It was established in November 2012 that public sector organisations required a consistent, EU compliant route to the market for the provision of postal services.

Crown Commercial Service (CCS), YPO and ESPO agreed to work in collaboration to replace their existing agreements.

CCS’ previous Postal Services agreement (RM782) expired on 8 August 2014. This agreement was let on 9 August 2010 for a period of 4 years. There was no option to extend this agreement and it was enabled for use by both central government and wider public sector organisations

ESPO had a single supplier agreement which expired in December 2012 (341), leaving ESPO and YPO actively promoting RM782 to its members. 

YPO and ESPO have both foregone the renewal of their own postal services agreements to approach the market in a joint offering with CCS.

Our main objective was to let a new agreement and capture new technological advances offered by the market to meet the needs of the public sector.


Additional requirements not previously covered by CCS’ agreement (RM782):  

International Mail Service:

NEUPC had an International Postal Services Framework Agreement in place which expired in July 2014.  The Higher Education Board, responsible for Postal Services across all HE establishments, are satisfied that the international requirement should be included into the new commercial deal and have committed to promote the agreement to its member organisations.    

Franking machines and mailroom equipment:

YPO had an agreement for mailroom equipment (217) which expired in August 2014, although it was decided that the 12 month extension would be used to ensure customers had access to an EU compliant agreement. YPO has committed to not separately renewing this Framework Agreement. 

Franking machines and mailroom equipment is included as a new lot within the new joint Crown Commercial Service/YPO/ESPO agreement providing customers with a one-stop-shop for all their postal services requirements.

Digital Inbound Mail Solution

In order to support Public Sector organisation in the move to a digital and paperless environment, the new Framework Agreements have digital solutions enabled.       


Postal Goods and Services Stakeholder Group:

The requirements were developed during a series of stakeholder workshops. The members of this group included the central government departments and wider public sector organisations listed below:

Please note: this is not an exhaustive list of public sector organisations able to access this agreement.

Central Government:

  • Cabinet Office

  • Crown Prosecution Service

  • Department For Business Innovation And Skills

  • Department for Environment Food And Rural Affairs

  • Department of Health

  • Department for Transport

  • Department for Work And Pensions

  • HM Land Registry

  • HM Revenue and Customs

  • Home Office

  • Insolvency Service

  • Ministry of Justice

  • National Savings and Investments

Wider Public Sector:

  • Local Authorities

  • Health

  • Education and Higher Education

  • Charities


Market Engagement - Supplier Boot Camp:

The initial draft version of the framework agreement was showcased to the market at the Supplier Boot Camp on Thursday 29 August 2013 at Camden Town Hall, London.

The aim of the Supplier Boot Camp was to ensure that the market had the sufficient capability to provide the required goods and services and to capture any new innovative solutions that were highlighted.

We continually monitored developments within the market to ensure that any new service or good developments/innovations are brought within the scope of this agreement. The category team worked with the market to ensure new products being developed would fulfil the requirements of public sector customers.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 36 - click here to view suppliers
1 COLLECTION AND DELIVERY Office 9 - click here to view suppliers 16/02/2020
2 Hybrid Mail On-site Solution Office 12 - click here to view suppliers 16/02/2020
3 HYBRID MAIL OFFSITE SOLUTION Office 20 - click here to view suppliers 16/02/2020
4 INTERNATIONAL MAIL SERVICES Office 6 - click here to view suppliers 16/02/2020
6 ON SITE INBOUND MAIL SOLUTION Office 3 - click here to view suppliers 16/02/2020
7 OFF SITE DIGITAL INBOUND MAIL SOLUTION Office 16 - click here to view suppliers 16/02/2020

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Framework Manager Contact Details

Category Team

Customer Service Desk: 0345 410 2222

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