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Language Services

Contract ID: RM1092

Start Date: 22/04/2016

End Date: 21/04/2019

Description

Synopsis: Interpreting, translation and transcription services across 250 languages and dialects. For all public sector.

 

Full description: This agreement provides all public sector organisations with access to quality interpreters, translators and transcription services (often required at short notice). The agreement ensures that public sector organisations that have an ethical and legal obligation, and are bound by the Human Rights and Equality and Diversity Acts, are able to provide equal access to their services regardless of cultural/linguistic background. The agreement provides an enhanced scope of services through the use of technology, increased SME supplier numbers and regional presence. A 12 month extension will be available.

 

Benefits

  • Regional structure including SMEs
  • Managed service provision suppliers (lot 1) to reduce your costs
  • Fixed pricing model for telephone interpreting and video language services (lot 3)
  • Security-cleared translators
  • Alternative translation formats including braille, audio, large print and transcription
  • Secure exchange of documents.

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Access

Direct award
Suitable if there is only one supplier that meets your requirements, or you can clearly establish which supplier is cheapest. You cannot use any supplementary terms and conditions with the agreement if you choose this option. Schedule 6 of the framework agreement (see documents tab) has more about direct order.

Further competition
You invite suppliers to compete for your business to get the best value. You can specify service levels, security clearance required or minimum qualifications, for example. You are free to amend the call off agreement to reflect these.

Schedule 5 of the agreement (see documents tab) has more about placing an order through further competition.  

CCS can provide the pricing template with weighting calculations plus a basic invitation to tender and an NHS based tender.

Full documentation, including pricing, is also available on our eSourcing tool:

Log on to the eSourcing tool
Register for the eSourcing tool.
Read the guidance to using the tool and guidance on viewing rate cards.

Call off agreement
Whichever option you choose, your call off agreement will set out the legal relationship between you and your chosen supplier. It is based on a standard set of terms and conditions which can be found in Schedule 4 of the agreement (see documents tab). There are two parts: part one, the order form, and part 2, the terms and conditions.‚Äč

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Background

As the main supply route for all public sector customers including NHS trusts, local councils, charities and government departments, our agreement ensures that they have access to quality interpreters (often at short notice) in an efficient and cost effective way. The agreement also ensures that public sector organisations that have an ethical and legal obligation, and are bound by the Human Rights and Equality and Diversity Acts, are able to provide equal access to their services regardless of cultural/linguistic background.

The objective of the agreement is to provide access to the right quality services at a sustainable price. The agreement provides an enhanced scope of services through the use of technology, increased SME and regional presence, greater customer choice and flexibility, and supports carbon footprint reduction.

Throughout the development of the agreement a wide range of stakeholders were consulted including suppliers, charities, regulatory bodies and customers.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 13 - click here to view suppliers
1 Language Services Professional Services 6 - click here to view suppliers 21/04/2019
2 Written Translation, Transcription and Ancillary Services Professional Services 6 - click here to view suppliers 21/04/2019
3 Telephone Interpreting and Video Language Services Professional Services 1 - click here to view suppliers 21/04/2019
4a Non Spoken Face to Face and Video Language Services Greater London and Overseas Professional Services 7 - click here to view suppliers 21/04/2019
4b Non Spoken Face to Face and Video Language Services Southern England Professional Services 6 - click here to view suppliers 21/04/2019
4c Non Spoken Face to Face and Video Language Services Midlands and East England Professional Services 6 - click here to view suppliers 21/04/2019
4d Non Spoken Face to Face and Video Language Services North England Professional Services 6 - click here to view suppliers 21/04/2019
4e Non Spoken Face to Face and Video Language Services Scotland and Northern Ireland Professional Services 6 - click here to view suppliers 21/04/2019
5a Spoken Face to Face Interpreting Services Greater London Professional Services 4 - click here to view suppliers 21/04/2019
5b Spoken Face to Face Interpreting Services South West England Professional Services 3 - click here to view suppliers 21/04/2019
5c Spoken Face to Face Interpreting Services South Central England Professional Services 5 - click here to view suppliers 21/04/2019
5d Spoken Face to Face Interpreting Services South East England Professional Services 5 - click here to view suppliers 21/04/2019
5e Spoken Face to Face Interpreting Services East of England Professional Services 4 - click here to view suppliers 21/04/2019
5f Spoken Face to Face Interpreting Services East Midlands Professional Services 4 - click here to view suppliers 21/04/2019
5g Spoken Face to Face Interpreting Services West Midlands Professional Services 4 - click here to view suppliers 21/04/2019
5h Spoken Face to Face Interpreting Services Yorkshire and Humberside Professional Services 5 - click here to view suppliers 21/04/2019
5i Spoken Face to Face Interpreting Services North West England Professional Services 4 - click here to view suppliers 21/04/2019
5j Spoken Face to Face Interpreting Services North East England Professional Services 4 - click here to view suppliers 21/04/2019
5k Spoken Face to Face Interpreting Services Scotland Professional Services 5 - click here to view suppliers 21/04/2019
5l Spoken Face to Face Interpreting Services Wales Professional Services 4 - click here to view suppliers 21/04/2019
5m Spoken Face to Face Interpreting Services Northern Ireland Professional Services 4 - click here to view suppliers 21/04/2019
5n Spoken Face to Face Interpreting Services UK and Overseas Professional Services 3 - click here to view suppliers 21/04/2019

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Framework Manager Contact Details

John Wise

info@crowncommercial.gov.uk

0345 410 2222

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