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FM Assurance (Helpdesk and CAFM) Services Framework Agreement

Contract ID: RM3720

Start Date: 25/08/2015

End Date: 24/08/2019


Synopsis: Facilities management suppliers, an independent help desk and a computer aided facilities management (CAFM) system.


Full description: This agreement provides a single point of contact for facilities management suppliers, an independent help desk and a computer aided facilities management (CAFM) system with bespoke reporting. Participation is open to central government and the wider public sector. The agreement complements the FM Services agreement RM1056.



  • Maximum rates fixed for the first two years of the agreement
  • Agreed year on year efficiency savings, implemented from year two of any call off contract
  • Streamlined supplier management responsibility through independent assurance of FM contractors
  • Standardised and bespoke reporting
  • Agreement can be used by both central government and wider public sector in UK and Northern Ireland.

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This is a single supplier agreement with Kellogg, Brown and Root Ltd. To discuss your requirement, contact:

Kellogg, Brown & Root Limited

Hill Park Court

Springfield Drive



KT22 7NL

Main contact: Colin Kenton

Email address: Colin.Kenton[at]kbr[dot]com

Award via the call off procedure outlined in the call off agreement (see attached documents).

CCS eSourcing tool makes it easier to manage the call off procedure. A request for quote to the supplier should:

  • Specify the date you need the quotation by, allowing a reasonable time for the proposal to be submitted. The more complex the service you need, the more time you should allow
  • Include any special terms you are proposing
  • Provide a copy of the order form, which should be completed as if it were the order to be placed.

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Under the terms of the agreement, the maximum rates are fixed for two years from the start of the agreement. The supplier is also required to deliver an additional year on year efficiency saving percentage as detailed in the maximum framework rates which can be found on our Sourcing tool.

To demonstrate cash savings associated with use of the agreement, rates achieved via the agreement are compared with actual rates paid by customers on the open market (i.e. open full-OJEU procurement) for the 2014/15 period.

Savings are anticipated to be in the region of 20%.

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This agreement was developed as part of the centralised Facilities Management Contracting Model (FMCM). Formerly lot 4 of the Facilities Management Services agreement, it was later decided that this service should be provided through a separate agreement.

The intention was to enable customers to aggregate management of their FM suppliers whilst at the same time providing one perspective of the FM services being received across the estate.

The agreement seeks to reduce costs by providing intuitive and bespoke reporting using intelligent software.

The framework and service specification are a result of a collaborative relationship with the Home Office, who was a key stakeholder in the development of this agreement. As a current user of an independent assurance service, the Home Office was able to support the procurement, providing detailed input into the framework terms and service specification.

A PIN notice was issued in October 2014 to inform potential providers of the imminent publication of the bidding opportunity and inviting them to express their interest. Supplier stakeholders were updated notified of the publication of the OJEU notice in June 2015.

Bidders were subject to stringent financial checks and were required to ensure the financial viability of all appointed bidders.

Evaluation of award question responses was performed by stakeholders from the Home Office and Ministry of Justice.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All Lots FM Assurance (Helpdesk and CAFM) Services Framework Agreement Property 1 - click here to view suppliers 24/08/2019

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Framework Manager Contact Details


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