Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Managed Print & Digital Solutions

Contract ID: RM3785

Start Date: 28/12/2016

End Date: 27/12/2019



This framework has been extended for another 12 months until 27 December 2019. 

A Prior Information Notice (PIN) for the Self-Serve Print Platform - RM6071 - has now been published. 

Please take a look at RM3785 - Customer update for more information. Please check the procurement pipeline for all future updates on this framework.



Managed print products and services, including pre-production services, such as photo-retouching, secure printing, scanning, direct mail, storage and distribution.


Full description

This framework provides off-the-shelf and tailored managed print products and services. It is available to all public sector organisations and charities. The range of products and services available includes:


  • Print and paper products (such as envelopes, labels and folders)
  • Pre-production services (such as proofs, print ready artwork, artwork for online templates, basic design, page layout, photo-retouching, typesetting, proofreading and translation services)
  • Operational print
  • Secure printing, including personnel
  • Large format and wide print
  • Direct mail and transactional print
  • Media duplication
  • Full range of finishing services
  • Scanning and microfiche
  • Digital asset management
  • Database management
  • Stock management
  • Storage, fulfilment and distribution
  • Digital solutions.



  • Suppliers will use their expertise and guidance to drive savings
  • Support with digital solutions, where required
  • Suppliers will manage the operational delivery of print requirements, including supply chain sourcing and management. This applies to both lots.

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Lot 1 has one supplier so you can place a direct award.

Lot 2 has 6 suppliers: a further competition is required.

The lot 2 rate-card contains pricing for a small number of printed items (such as business cards, leaflets, posters and flyers) which some customers may wish to purchase by direct award. For all other requirements, a further competition is required to select a supplier.

Read the customer guidance notes in the documents tab.

Develop a specification of your requirements. The document ‘Tips for Completing Your Print Specification’ can help you to do so.

The frequently asked questions document provides more detail about the scope of both lots and associated service levels, information about further competition, and call-off contract terms. If you are currently using the Print Vendor Partner (PVP) contract, the FAQ also addresses transition and implementation, including how to transition and what to prepare.

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The agreement was developed to provide the UK public sector with a single route to market for print requirements.  It offers a standardised price model to allow for greater transparency of costs. It replaces:

•       Print Vendor Partner (RM921) which expires on 30 June 2017    

•       Wider Public Sector Print (RM1687) which expired on 30 April 2016

The agreement has been developed following extensive market and stakeholder review, taking into consideration stakeholder expertise and market knowledge.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 7 - click here to view suppliers
1 Fully Managed End to End Print and Digital Solutions Office 1 - click here to view suppliers 27/12/2019
2 Tailored Managed Print Solutions Office 6 - click here to view suppliers 27/12/2019

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Framework Manager Contact Details

Print Category Team

0345 410 2222

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