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Water, Wastewater and Ancillary Services

Contract ID: RM3790

Start Date: 15/03/2017

End Date: 15/03/2020


The Crown Commercial Service (CCS) in collaboration with YPO, The Energy Consortium, Eastern Shires Purchasing Organisation (ESPO), North East Procurement Organisation (NEPO), West Mercia Energy, and the Ministry of Defence has brought to market the largest public sector framework agreement in the UK for water supply, waste water and ancillary services. 

From 01 April 2017 onwards ‘eligible’ non-household customers will be able to choose their supplier of water, wastewater and ancillary services. See the ‘Lot Details’ tab of this web page for further information.

‘Eligible’ customers are non-household premises that pay business rates.

Your water company is responsible for ensuring that eligibility is assessed correctly, however, there are guidance documents and eligibility checkers available for you:

• Ofwat has published full eligibility guidance and supplementary guidance

• The Open Water programme is responsible for delivering the new water market and has an eligibility checker

In addition to supply and sewerage services this framework provides access to a range of ancillary services, mainly focussed on supporting delivery of water efficiency measures to reduce consumption and improve resilience. See Lot Details for further information.

Key framework facts:

• Open to all public sector organisations. You can view the OJEU notice online.

• Duration: 3 years, with the option to extend for a further 12 months

• Customer call-off contracts can take place any time during the framework period and be let for up to 4 years maximum

• Number of Suppliers: (see the ‘Lot Details’ tab for further information)

o Lot 1: 8
o Lot 2: 11
o Lot 3: 9

• Framework access: further competition only

Customers will need to have their site information ready for switching prior to carrying out a further competition. A guide to what is required is outlined in the summary below. A ‘switching sheet template’ is available in the ‘Documents’ tab of this web page.

Details on how to run a further competition or how to join an aggregated further competition can be found in the customer guidance document available in the 'Documents' tab on this web page.  Alternatively, customers wishing to participate in an aggregated further competition can register interest by emailing Info[at][dot]uk.  


• organisation name

• address including postcode

• annual consumption

• supply point ID (SPID) and discharge point ID (DPID) – these are the reference numbers for your meters and can be found on your water bills. If you do not have these numbers you may need to contact your current supplier. You may have separate SPIDs for your water and your wastewater.  You may or may not have a DPID meter which is for trade effluent.

• contact name and details 


• unique property reference number

• demand profile (i.e. 24/7, 9-5)

• annual spend

You will also need to determine your requirements for service delivery. You can download an example quality requirements template in the ‘Documents’ tab of this web page where you will also find additional templates which may be used when running a further competition.



Benefits to using this framework:

• A single national agreement for water providing a simple, easily accessible, cost effective route for customers

• Lean procurement route to market

• Compliance with EU procurement legislation

• Standardised Terms and Conditions

• Template contracts and call off documentation

• Accurate management information

• Process savings – allowing customers to concentrate on core activities

• Discounted list prices

• Further competition process to deliver further savings

• Flexible lotting structure to facilitate water efficiency programmes when you need or want them

Benefits of switching supplier:

• Consolidated billing, electronic billing and enhanced frequencies

• Consumption and billing data to a standard requested by you, including self-service online and dynamic viewing/reporting

• Better value for money

• Lowering bills and charges

• Enhanced customer service, from competing your supply rather than only receiving customer service from your local supplier

• Rationalising your supplier base to one if you have sites in multiple regions, consequently streamlining your billing and administration

• Tailored services for your organisation

• Visibility of data to help you identify water efficiency improvements

• Support to reduce water consumption and improve water efficiency

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Should you wish to access the agreement, please first read the customer guidance document and review the call-off terms and conditions for the framework.

Before selecting your supplier, you may wish to undertake fair and transparent pre-market engagement activity with the framework suppliers. This can be done via the eSourcing suite, or using your own organisational systems.

Further competition

There is only one procurement route for this framework which is further competition. You will be required to manage the process in accordance with your own requirements and processes. Information about running a further competition through our e-sourcing suite and a more detailed process map and key steps can be found in our customer guidance

In summary, your further competition should:

• Specify a fixed time limit for submission of proposals (the time limit should be of sufficient duration to allow proposals to be submitted, taking into account factors such as the complexity of the services, the requirement and the time needed to compile and submit a proposal).

• Seek proposals for fulfilling the requirement, including agreement to any special terms proposed by you.

• Contain a copy of the order form, completed as if it were the order to be placed.

You should then evaluate the proposals received and notify all invited service providers of the outcome. Place the resulting order with the service provider who has submitted the most economically advantageous tender. The high-level evaluation criteria must match those used when tendering for the framework and be grouped under the following headings:

Lot 1

• Quality: 30% (+/- 10%)

• Price: 70 % (+/- 10%)

The total score must come to 100%. Sub-criteria can then be placed under these two headings, specific to your requirements. Schedule 6 of the framework agreement provides guidance on further competition award criteria.

Lot 2

• Quality: 70% (+/- 10%)

• Price: 30% (=/- 10%)

The total score must come to 100%. Sub-criteria can then be placed under these two headings, specific to your requirements. Schedule 6 of the framework agreement provides guidance on further competition award criteria.

Lot 3

Lot 1 and Lot 2 services to be applied as per weightings above for price and quality. Customer to determine weighting of Lot 1 and Lot 2 for example 60% of the final score is based on Lot 1 score, and 40% of the final score is based on Lot 2 score.

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• Savings can be achieved from competing your water supply and sewerage services through this framework. Supply margins are very low in England, but you will benefit from overall better value for money from enhanced customer service, billing and access to data. Please note that the wholesale element of your bill accounts for about 94% which cannot be competed. These costs remain regulated by Ofwat. The retail element of your bill which accounts for about 6% of your bill is the part open for competition.

• The optimal savings for your organisation can be gained through implementing water efficiency measures. You can expect to see anything from 10 – 20% savings.


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The Water Act 2014 established the framework to create a new market that will be the largest water retail market in the world, allowing 1.2 million businesses and other non-household customers of providers based mainly or wholly in England to choose their supplier of water and waste water retail services.  This new market opens on 01 April 2017.

The key organisations responsible for delivering the new market are: Defra (Policy/Legislation), Ofwat (Regulator) and MOSL (Delivering core IT systems that enable registration, switching and settlement between wholesalers and retailer). Collectively they and the programme for overseeing and managing the implementation of the new market are known as Open Water. You can find out more on the Open Water website.

Historically non-household customers have received water supplies and sewerage services through a statutory, regionally based licensed water supply company. For public sector customers with cross regional estate, this results in one organisation having to manage and process billing through multiple suppliers. In the new market, customers will have a single point of contact for water - a contracted relationship with the retailer who transacts with the wholesalers and delivers front end customer service, metering and billing.

Resilience is a key issue for customers. A changing climate and growing population will require the water industry to find new and more efficient ways of allocating, treating and using water. This needs to be done while protecting the environment and keeping water bills at acceptable levels. The Ancillary Services offering will help to support customers with reducing consumption and wastage.

Lot details

Lot 1: Water supply and sewerage services

For customers who wish to compete their supply to achieve better value for money and compliance from competing their supply.

• water supply including emergency provisions

• sewerage services including wastewater, trade effluent, roads and property drainage

• metering

• billing

• data

• customer service

Lot 2: Ancillary services

For those customers who wish to implement water efficiency or water quality measures at a time to suit their requirements. 

• automated meter reading goods and services

• water audit

• water footprint

• leak detection and repair

• cost/spend recovery

• bill validation

• benchmarking

• tariff optimisation

• legionella services

Lot 3: One Stop Shop

For customers who require supply and sewerage services and want their supplier to help them reduce their water consumption and improve efficiency at the same time.

• Includes goods and services from both Lot 1 & Lot 2


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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 13 - click here to view suppliers
1 Water Supply and Sewerage Services Energy 8 - click here to view suppliers 15/03/2020
2 Ancillary Services Energy 11 - click here to view suppliers 15/03/2020
3 One Stop Shop Energy 9 - click here to view suppliers 15/03/2020

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Framework Manager Contact Details

Water Team

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