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Water, Wastewater and Ancillary Services

Contract ID: RM3790

Start Date: 15/03/2017

End Date: 15/03/2020


Synopsis: Water supply, waste water removal (sewerage) and ancillary services that reduce water consumption and make usage more efficient and supply more resilient.


Full description: This agreement is for water supply, waste water (sewerage) and ancillary services aimed at water use efficiency measures to reduce consumption and improve resilience. It is open to all public sector, non- residential premises organisations located in England and Wales* - (*annual consumption above 50 million litres applies in Wales.)

As of 1 April 2017 ‘eligible’ non-household customers - that is those that pay business rates - are able to choose their water supplier. Ofwat has published full eligibility guidance and supplementary guidance. The Open Water programme is responsible for delivering the new water market and has published an eligibility guide and checker.

The framework is a collaboration between CCS, YPO, The Energy Consortium, Eastern Shires Purchasing Organisation (ESPO), North East Procurement Organisation (NEPO), West Mercia Energy, and the Ministry of Defence. It lasts for 3 years with the option to extend for a further 12 months. You can contract with the supplier at any time during the framework period and run a contract for up to 4 years maximum from when supply starts.



  • Single national agreement for water supply with standardised T&Cs enabling you to rationalise suppliers across geographically dispersed sites
  • Accurate management information: consumption and billing data are supplied to your request, including self-service online and dynamic reporting
  • Discounted list prices
  • Optional water efficiency programmes can be bought when you need them.

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Read the Customer Guidance in the documents tab. You can buy from this framework by further competition only.

Complete the switching sheet template in the attached documents. You will need to have your site information ready for switching prior to carrying out a further competition.  

Essential information for switching:

  • organisation name
  • address including postcode
  • annual consumption
  • supply point identification (SPID) – a unique 8-digit reference number for your meter which should appear on your water bills. If you do not have this number you can call to ask your current supplier. You may have separate SPIDs for your water and your wastewater.
  • contact name at the premises
  • contact phone number at the premises.

Desirable information for switching:

  • unique property reference number
  • demand profile (for example do you require water services 24/7 or just during business hours?)
  • annual spend
  • your requirements for service delivery. You can download an example quality requirements template in the documents tab of this web page.

CCS holds e-auctions for water supply. If you want to participate in future e-auctions email water[at][dot]uk

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• Savings can be achieved from competing your water supply and sewerage services through this framework. Supply margins are very low in England, but you will benefit from overall better value for money from enhanced customer service, billing and access to data. Please note that the wholesale element of your bill accounts for about 94% which cannot be competed. These costs remain regulated by Ofwat. The retail element of your bill which accounts for about 6% of your bill is the part open for competition.

• The optimal savings for your organisation can be gained through implementing water efficiency measures. You can expect to see anything from 10 – 20% savings.


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The Water Act 2014 established the framework to create a new market that will be the largest water retail market in the world, allowing 1.2 million businesses and other non-household customers of providers based mainly or wholly in England to choose their supplier of water and waste water retail services.  This new market opens on 01 April 2017.

The key organisations responsible for delivering the new market are: Defra (Policy/Legislation), Ofwat (Regulator) and MOSL (Delivering core IT systems that enable registration, switching and settlement between wholesalers and retailer). Collectively they and the programme for overseeing and managing the implementation of the new market are known as Open Water. You can find out more on the Open Water website.

Historically non-household customers have received water supplies and sewerage services through a statutory, regionally based licensed water supply company. For public sector customers with cross regional estate, this results in one organisation having to manage and process billing through multiple suppliers. In the new market, customers will have a single point of contact for water - a contracted relationship with the retailer who transacts with the wholesalers and delivers front end customer service, metering and billing.

Resilience is a key issue for customers. A changing climate and growing population will require the water industry to find new and more efficient ways of allocating, treating and using water. This needs to be done while protecting the environment and keeping water bills at acceptable levels. The Ancillary Services offering will help to support customers with reducing consumption and wastage.

Lot details

Lot 1: Water supply and sewerage services

For customers who wish to compete their supply to achieve better value for money and compliance from competing their supply.

• water supply including emergency provisions

• sewerage services including wastewater, trade effluent, roads and property drainage

• metering

• billing

• data

• customer service

Lot 2: Ancillary services

For those customers who wish to implement water efficiency or water quality measures at a time to suit their requirements. 

• automated meter reading goods and services

• water audit

• water footprint

• leak detection and repair

• cost/spend recovery

• bill validation

• benchmarking

• tariff optimisation

• legionella services

Lot 3: One Stop Shop

For customers who require supply and sewerage services and want their supplier to help them reduce their water consumption and improve efficiency at the same time.

• Includes goods and services from both Lot 1 & Lot 2


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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 12 - click here to view suppliers
1 Water Supply and Sewerage Services Energy 8 - click here to view suppliers 15/03/2020
2 Ancillary Services Energy 11 - click here to view suppliers 15/03/2020
3 One Stop Shop Energy 8 - click here to view suppliers 15/03/2020

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Framework Manager Contact Details

Water Team

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