Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Communication Services

Contract ID: RM3796

Start Date: 16/01/2017

End Date: 15/01/2021


Synopsis: Work with agencies on tactical, specialised or international marketing,  communications and events activity.


Full description: Hire an agency for tactical, niche or specialised marketing communications support. You can choose  an agency on a standalone basis or to support an integrated campaign.

If you need an agency for an end to end campaign, use the Campaign solutions agreement (RM3774).



  • 66 agencies many of which are new to working with government
  • Agencies offer innovative solutions to your brief
  • Agencies have been assessed via a competitive tendering process
  • Range of best in class agencies of all sizes from small to global
  • Many SME agencies and seven micro organisations.

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Before using this agreement you must have internal approval. Seek approval from the Professional Assurance Group If you’re in Central Government and spending over £100,000. Check for eligibility on the Government Communication Service website. Email communications.controls[at][dot]uk if you have any queries.

Charge for central government
Central government buyers using this framework are required to pay a charge of 1% of the total contract value.

The charge is a set contribution from all government communications expenditure through the frameworks and funds the Government Communication Service (GCS). It has been in existence since 2013/14 and approved by the Civil Service Board, Ministerial Board and with the agreement of all Directors of Communications.

The 1% management charge is collected by agencies on behalf of GCS and is added to the total net value of each invoice. This charge is not payable by any buyers other than central government.

Further competition
You will need to run a further competition before appointing an agency. See the attached guidance for further information. You can run a further competition using CCS’s eSourcing tool or your own sourcing tool.

Email info[at][dot]uk if you have any questions.


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The framework has been co-developed by CCS and the Government Communication Service (GCS).

Communication Services supports the centralised approach to communications. The procurement was undertaken following extensive engagement with industry partners, trade bodies, customers and key departments, to deliver a streamlined, up-to-date and compliant contracting solution for government and the public sector. The framework has been designed to facilitate collaborative working. Agencies on this agreement will work in partnership with you to provide marketing and communications services in supporting your campaign.

Communication Services is a two year agreement, with the option for a 1 + 1 year extension option.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 66 - click here to view suppliers
1 Specialist Consultancy Services Communications 17 - click here to view suppliers 15/01/2021
2 Events Communications 10 - click here to view suppliers 15/01/2021
3 Channel Strategy and Planning Communications 8 - click here to view suppliers 15/01/2021
4 Public Relations (Special and Regional) Communications 11 - click here to view suppliers 15/01/2021
5 Proposition Development Communications 7 - click here to view suppliers 15/01/2021
6 Creative Development and Delivery Communications 10 - click here to view suppliers 15/01/2021
7 Digital Marketing and Social Media Communications 8 - click here to view suppliers 15/01/2021
8 Data Strategy and Management Communications 5 - click here to view suppliers 15/01/2021
9 Production Communications 6 - click here to view suppliers 15/01/2021
10 Editorial Communications 8 - click here to view suppliers 15/01/2021
11 International Communications 8 - click here to view suppliers 15/01/2021

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Framework Manager Contact Details

Bridget Santander

0345 410 2222

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