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Courier Services

Contract ID: RM3798

Start Date: 21/02/2017

End Date: 20/02/2020



A range of courier services from simple collection and delivery to complex requirements for transporting regulated items and substances.


Full description

The framework suppliers offer courier services for parcels, packages and documents with a range of collection and delivery options available to meet your requirements. In addition, dedicated network and secure collection services are also available as part of this framework. Security screening of internal mail documents and parcels for hazardous items or materials, are also included.

This framework was developed with YPO. It complements framework RM3799 for specialist courier services, and the courier services dynamic purchasing system (led by YPO). These agreements provide a range of courier services including complex requirements that require the movement of items and substances that are subject to stringent regulation or control.



Over half the suppliers are SMEs.

For further information on the benefits of using the Dynamic Purchasing System, email YPO.

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Read the customer guidance notes, in the document section below, which provides detailed information on how to buy. Then complete the customer access agreement (also among the attached documents) and return it to info[at][dot]uk. CCS will provide the price schedules and call-off terms and conditions.

You can buy from this agreement by:

  • Further competition to invite all capable suppliers under the relevant lot(s)
  • Direct award provided your requirements meet the conditions for direct award.

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It was established that public sector organisations required a consistent, EU compliant route to the market for the provision of courier services. We worked in collaboration with YPO to replace the 3 legacy Crown Commercial Service framework agreements which expired on 31 December 2016:

  • RM1006 Courier Services – Multiple lots/Suppliers
  • RM1008 Seasonal Courier Services – 1 Lot /Single Supplier
  • RM963 Dedicated Courier Services – Single Supplier

The duration of the Courier Services agreement is 3 years with an option to extend for a further 12 months.

Our main objective was to create and develop a new agreement that would:

  • Provide customers with a quality, fit for purpose arrangement which would meet the needs of all public sector customers
  • Deliver value for money
  • Provide standard costs and transparent pricing models
  • Provide the potential for customers to benefit from economies of scale
  • Deliver the government SME agenda by supporting the government’s drive for £1 in every £3 to be spent with SMEs by 2020
  • Enable suppliers to use their expertise to help customers improve efficiency and achieve best value

We have invested significant time in terms of market and stakeholder engagement in order to understand changes to the courier market as well as future public sector requirements.

Engagement of both the market and stakeholders (central government and the wider public sector) has informed us that the services within the legacy frameworks remain an intrinsic requirement across the customer base. Therefore, Courier Services RM3798 was developed, and offers the option of either direct award or further competition, providing customers with a compliant route to market.

In order to expedite growth within the wider public sector in particular, we have a strategic partnership agreement (also known as a Commercial Agreement) with YPO. The agreement will also include a Dynamic Purchasing Solution (DPS) which will be let and managed by YPO, and supported by CCS.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 12 - click here to view suppliers
1 Collection and delivery of documents and parcels Office 9 - click here to view suppliers 20/02/2020
2 Secure collection and delivery of sensitive documents and parcels including high value consignments Office 10 - click here to view suppliers 20/02/2020
3 Secure collection, storage and delivery of examination and test papers and materials Office 4 - click here to view suppliers 20/02/2020
5 Dedicated network vehicle movements and sortation courier services Office 4 - click here to view suppliers 20/02/2020
6 Security screening of internal mail documents and parcels Office 3 - click here to view suppliers 20/02/2020

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Framework Manager Contact Details

Category Team

0345 410 2222

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