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Technology Expense Management

Contract ID: RM3802

Start Date: 10/07/2018

End Date: 09/07/2021


Synopsis: Technology expense management addresses the challenges of managing complex IT and telecom estates, to reduce costs and drive efficiencies.


Full description: Technology expense management (TEM) helps to manage telecom and technology estates. It gives insight on asset status, costs, location and ownership; an ability to track all asset types; management of the full asset lifecycle from procurement through to decommission.

The TEM service will analyse and compare billing information, contractual terms and usage data to:

  • Drive cost reductions and avoidance
  • Identify historic errors
  • Find opportunities for making short and medium term benefits
  • Provide an up to date view on your inventory
  • Provide insight to better match services with demand

Open to all central government departments, their arm’s length bodies, devolved administrations, the wider public sector and third sector organisations via direct award.

Access to the TEM portal must end when the framework ends. This means that the start date for call-off contracts for Services 1 to 4 must be before 10th July 2020, or on 9th July 2021 if CCS chooses to extend the framework. Customers will be advised of any extension to the framework well in advance. 

Product types:

RM3802 is a single supplier framework, delivered by Calero, offering 7 services via direct award.

1.     Primary Service (TEM online portal): a secure platform to analyse spend, service, tariff and usage data, to create an accurate inventory and provide regular reports to help understand the IT and telecom estate. It will help to track spend and identify ways to drive efficiencies, leverage savings and provide reports plus enable optimisation and benchmarking.

Services 2, 3 and 4 can only be taken if the Primary Service (TEM online portal) is used.

2.     Contact Services: a professional service to assist with verifying, correcting customer records and supporting the achievement of savings. End users will be contacted via email, SMS and/or telephone to confirm the status of their mobile device(s). Inaccuracies will be corrected within the inventory to improve quality of the data, identify surplus devices and align device ownership to mobile policies and employees

3.     Personal Cost Management: a comprehensive service that allows end users to mark frequently used numbers or services to simplify future verification.

4.     Tactical Provisioning/Ordering: a service to facilitate the placing and completion of orders for services or equipment from existing contracts and create an accurate recording of devices on an inventory and online portal.

Stand alone services

5.     Historical Billing Audit: a service to review historic telecoms and other technology billing data to identify any non-compliance with the contractual terms and usage, pursue credit claims to resolution.   

6.     Physical Audit: a service to help with the construction and checking/updating of inventories with a view typically of providing a full picture of the estate.

7.     Snapshot: a high level one-off audit of billing data to identify opportunities where costs can be avoided. It would identify for example, connections with no usage, disconnect between plans and usage, etc.   

There are different pricing models available including gainshare (service dependent).



  • Increased visibility and control via reporting chargeback and dashboards
  • Opportunity to save 20% of annual telecom spend in year one
  • Transparent asset management and inventory tracking
  • Invoice processing efficiencies
  • Freeing up human resources from administrative tasks
  • Service optimisation
  • Improved vendor management
  • Providing intelligent data to plan for future procurements

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Direct award only

This is a single supplier agreement, delivered by Calero, via direct award.

Prices are dependent on the service being taken. Gainshare is available on some services.

To make a direct award please follow the Customer Guidance document, the agreement Terms and Conditions and the Call-Off template order form

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 1 - click here to view suppliers
1 Primary service (technology expense portal) Technology 1 - click here to view suppliers 09/07/2021
2 Contact services Technology 1 - click here to view suppliers 09/07/2021
3 Personal cost management Technology 1 - click here to view suppliers 09/07/2021
4 Tactical provisioning/ordering Technology 1 - click here to view suppliers 09/07/2021
5 Historical billing audit Technology 1 - click here to view suppliers 09/07/2021
6 Physical audit Technology 1 - click here to view suppliers 09/07/2021
7 Snapshot Technology 1 - click here to view suppliers 09/07/2021

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Framework Manager Contact Details

CCS helpdesk

0345 410 2222

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