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Supplier support call 0345 010 3503

Technology Services 2

Contract ID: RM3804

Start Date: 06/09/2017

End Date: 05/09/2019


Synopsis: ICT services from strategy and service design through transition to operational deployment. Includes large project services and up to top secret classification.


Full description: This agreement provides technology services from strategy and service design through transition to operational running of an IT estate. It enables large project services, up to top secret classification, and access to a range of technology services, including: provision and management of IT service desk; end user device support; network support; asset disposal and application maintenance; and infrastructure support. It includes services at all government security classification levels. The agreement was developed with Home Office, Ministry of Defence, Yorkshire Purchasing Organisation (representing local government) and Crescent Purchasing Consortium (representing education) among others.


Upcoming events: We’re holding a series of webinars to support customers interested in using this framework. If you would like to join us please check out all the available dates and book your place.


The General Data Protection Regulation (GDPR) was implemented on 25th May 2018. The Crown Commercial Service has updated all relevant agreements and call-off contract templates to include the necessary GDPR clauses. We have done this through a contract variation.

Suppliers who have accepted the contract variation are listed in the Supplier Matrix on the ‘Documents’ tab below.

Find out more about what CCS did to get ready for GDPR.



  • 155 suppliers 63% of which are SMEs
  • Compliant with the Public Contracts Regulations 2015
  • Call-off contracts can run from 2 to 7 years depending on the lots used
  • Suitable for disaggregation to single-vendor outsourcing

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Technology Services 2 framework is open for all public sector customers to access by running a further competition. Read the Buyers Guide in the attached documents.

Further competitions
Further competitions may be run using CCS’s eSourcing tool or your own choice of eSourcing tool.

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One of the main aims of the framework is to be an enabler for the disaggregation of larger government contracts that have been in place for some time, which in itself will deliver many benefits to departments including contractual savings.

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This framework was developed to give all public sector organisations access to suppliers of technology services, such as: technology strategy, service design, transition and transformation and operational services.

This framework was designed to service the smallest of IT needs from replacing and managing a small desktop computer estate to the replacement of larger and more critical central government systems, both at the Government’s Official, Secret and Top Secret security classifications. This framework has also been developed as an enabler for the disaggregation of larger government contracts that have been in place for some time.

In preparation for the procurement of Technology Services 2 extensive pre-market engagement was undertaken between August and December 2016. Over 80 suppliers and 90 buying organisations were involved in shaping and improving on our previous framework agreement. After 5 months of focused workshops covering the scope and structure of the framework agreement and the terms and conditions, Technology Services 2 went to competitive OJEU procurement in March 2017.

By listening to the market and you, our customers, Technology Services 2 has been re-designed and restructured to satisfy your needs. Following our evaluation process we are confident we feature the right mix of quality tested suppliers, to provide all of your technology services needs.



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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 155 - click here to view suppliers
1 Technology Strategy and Service Design Technology 122 - click here to view suppliers 05/09/2019
2 Transition and Transformation Technology 126 - click here to view suppliers 05/09/2019
3a Operational Services (End User Services) Technology 104 - click here to view suppliers 05/09/2019
3b Operational Services (Operational Management) Technology 108 - click here to view suppliers 05/09/2019
3c Operational Services (Technical Management) Technology 106 - click here to view suppliers 05/09/2019
3d Operational Services (Application and Data Management) Technology 94 - click here to view suppliers 05/09/2019
4a Programmes and Large Projects (Government Official Security Classification) Technology 72 - click here to view suppliers 05/09/2019
4b Programmes and Large Projects (Above Government Official Security Classification) - please see supplier matrix for updates on suppliers list X status Technology 27 - click here to view suppliers 05/09/2019

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Framework Manager Contact Details

Technology Services Duty Officer

0345 410 2222

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