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Estates Professional Services

Contract ID: RM3816

Start Date: 22/08/2017

End Date: 21/08/2021


Synopsis: Property services including purchase, disposal, raising income from property and facilities management services. Available for all public sector bodies.


Full description: This agreement enables you to:

  • Reduce property costs by identifying savings and opportunities to generate income from land and buildings
  • Release unwanted property assets
  • Meet targets for reduced property occupancy
  • Commission reports to assist in managing your estate
  • Procure resources and guidance to manage and provide assurance on the management of your estate
  • Procure services for facilities management
  • Access specialist advice and management for new or existing vertical real estate (VRE)
  • Adopt lean processes
  • Deliver social value.

The framework offers a mix of 33 national suppliers and local expertise. 35% of suppliers are SMEs.

The services are designed for central government departments, devolved administrations and the wider public sector.



  • Supports use of SMEs and social value priorities
  • Direct Award Capability of up to £50,000
  • Maximum standard rates are fixed for the first two years of the framework and may be reduced further by suppliers
  • Delivering savings is embedded in the pricing models through competitive rates and continuous improvement measures
  • Advice and support provided by CCS where required
  • Some services are incentivised by the level of savings or additional income achieved
  • The call off contract at further competition can be tailored to your needs by adding specific KPIs, such as social values, security and insurance
  • CCS works with a customer user group throughout the framework to improve service, share best practice, and incorporate new developments and regulatory requirements.

The start date for Lots 1, 2 and 4 is 22/08/2017 and the end date is 21/08/2021.

The start date for Lot 3 is 25/07/2017 and the end date is 24/07/2021.

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You can buy through further competition or direct award up to £50,000. Further competition allows you to define terms such as service credits, KPIs, security, insurance, and social values.

The further competition process can take around 6 weeks, depending on the size and scale of the requirement. You then use the CCS standard call off form.

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This new Framework will provide 8% savings and CCS will work on an ongoing basis directly with customers to identify new saving initiatives on a case by case basis.

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Why was the agreement developed?

The agreement was developed to further improve on the successful and existing Estates Professional services Framework (RM928) at expiry with a number of key aims:

Support Property lifecycle

RM3816 will complement other CCS property frameworks including Project Management and Full Design Team Services (PMFDTS), Facilities Management, Construction etc, enabling CCS to provide a cradle to grave offering for property management solutions and will be seen as the “go to” framework of choice.

Enhance Customer savings

The cost model for RM3816 has been developed to incentivise Suppliers to build on Estate transactional savings and additional income, with supplier fees relating to these savings or income.

Enhanced Transparency

The cost model for RM3816 has been developed to provide transparency of supplier fees for services, therefore a number of changes were introduced within the methodology to remove tranche fees and base maximum costs on a national basis rather than a London-centric fee.

Enhanced Scope

The scope of services for RM3816 will be much wider ranging than those under RM928, meaning it will now support all aspects of the property lifecycle including agricultural services and the Vertical Real Estate market.  Additionally, to ensure the end-to-end service is joined up, there will be the ability under RM3816 to procure a managed service procurement/contract management for FM.

How was the agreement developed?

The framework agreement was developed with extensive engagement with customer and supplier stakeholders;

  • Customer one to ones were held with key stakeholders and those who have used the previous framework RM928 extensively
  • Engagement days - both customer and supplier days were held as an open forum for requirements to be discussed
  • Surveys and webinars - those unable yo attend engagement days were given the opportunity through a survey and various webinars
  • Regular updates via email and document review throughout each stage of the procurement

CCS has also worked in collaboration with the Royal Institute of Chartered Surveyors (RICS). RICS is a global professional body promoting and enforcing the highest international standards in the valuation, management and development of land, real estate, construction and infrastructure.

  • Communications and awareness
  • Strategy development
  • Market intelligence
  • Documentation
  • International provisions

The Estate Professional Services framework actively promotes suppliers to work with customers, the following supplier initiatives have been included:

  • Promote awareness of framework services.
  • Defined processes for problem solving, risk management and dispute resolution
  • Defined processes for Suppliers to increase their knowledge of the public sector
  • Defined processes in achieving year on year savings in the delivery of services for customers
  • Distribution and cascading of captured learning including sharing recommendations and best practise with customers
  • Facilitate knowledge transfer and the process of upskilling Customers through the duration of the call off and framework
  • Identify and consider customers social value requirements

CCS can offer various levels of support to customers with call offs or framework queries:

  • Review and guidance of call off agreements
  • Supplier management and issue escalation
  • High level reporting on customer spend i.e. SMEs' spend breakdown
  • Query resolution and support
  • Overview of all customers requirements, through access agreement process, enabling possible aggregation
  • Running customer user groups enabling continuous improvement and customer surveys

For further information please contact property[at][dot]uk

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 33 - click here to view suppliers
1 National Property 12 - click here to view suppliers 21/08/2021
2a East Anglia Property 4 - click here to view suppliers 21/08/2021
2b East and West Midlands Property 5 - click here to view suppliers 21/08/2021
2c London and South East England Property 5 - click here to view suppliers 21/08/2021
2d North East England Property 5 - click here to view suppliers 21/08/2021
2e North West England Property 7 - click here to view suppliers 21/08/2021
2f Northern Ireland Property 1 - click here to view suppliers 21/08/2021
2g Scotland Property 3 - click here to view suppliers 21/08/2021
2h South Wales and South West England Property 5 - click here to view suppliers 21/08/2021
3 Vertical Real Estates Property 5 - click here to view suppliers 21/08/2021
4 Facilities Management and Property Services Property 5 - click here to view suppliers 21/08/2021

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Framework Manager Contact Details

Janine Nuttall

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