Customer support call 0345 410 2222
Supplier support call 0345 010 3503

Contingent Labour ONE

Contract ID: RM960

Start Date: 19/06/2013

End Date: 18/06/2018


Customer updates

5th February 2018:

Crown Commercial Service has now awarded Public Sector Resourcing.  Please refer to the PSR webpages for details.

To provide continuity of service, CL1 will continue until 18 June 2018.

Please contact workforce[at][dot]uk for further information.


The Contingent Labour One delivery approach is based around two delivery models which are split between three lots, each with a single appointed service provider:

Lot 1 – Neutral Vendor

This service provider manages a dynamic market supply chain and competes every medium to high value requirement (i.e. interim managers and specialist contractors) within the supply chain.

Lot 2 – Managed Service (provision of administration and clerical roles)

This service provider provides all temporary worker roles classified as admin and clerical on pre-agreed price / call-off basis.

Lot 3 – Managed Service (provision of operational and support staff roles)

This services provider provides all temporary worker roles classified as operational and support on pre-agreed price / call-off basis.


  • One common technology platform which will also interfaces with Government eMarketplace
  • ePayment options to improve payment reconciliation matching
  • Dynamically managed rate card with clearly defined HMG business rules
  • Regularly refreshed structured supply chain operated on a dynamic basis
  • Standard contractual terms and conditions throughout the supply chain
  • Key policy initiatives such as Agency Worker Regulations, Tax Arrangements of Public Sector Appointees, Transparency Agenda and Automatic Pensions Enrolment addressed
  • A standard management information reporting tool
  • A standard performance management KPI scheme
  • Transparent supply chain

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Each customer should manage its own on-boarding activity in conjunction with the relevant service provider(s). The following standard steps will ensure a smooth process:

  • Discuss your requirement(s) with the service provider(s)
  • Agree realistic individual timescales for on-boarding
  • Develop and sign the call-off contract
  • Agree and complete system integration of web portals
  • Go live

Call-off contract

The call-off contract puts in place an enabling agreement with the relevant service provider under which you will be able to place all orders for staffing through the relevant service provider under a single call-off contract for each lot.

Whilst the document appears lengthy, most of the content is pre-completed standard material detailing the standardised service and charging model.

The main substantive customer-specific content will relate to your specific operational implementation needs.

The call-off contract consists of the following elements:

  • Order form
  • Terms & conditions
  • Contract schedules

To enter into a call-off contract you should first of all review the standard contract content to ensure a full understanding of the service and the charging model, and consider i) your specific commercial requirements, and ii) your implementation and operational needs. You can then contact the relevant service provider to discuss your specific requirements and begin the process of completing the call-off contract. The category team will be happy to provide advice where necessary.

If you are entering into a call-off contract for the first time you will need to also enter into a web portal user licence agreement with Capita, the Neutral Vendor provider of the web portal.

Order form

The order form captures essential details relating to your specific contract, providing a summary of the contract being put  in place:

  • Customer and service provider contact points
  • Key personnel to be involved;
  • Implementation plan
  • Whether TUPE applies
  • Specific customer responsibilities
  • Specific operational requirements

The parties enter into the call-off contract by signing the order form.          


You should manage your temporary worker sourcing by:

  1. Sending your requirements to the relevant service provider via the web portal
  2. Assessing the candidates put forward by the service provider
  3. Carrying out interviews where necessary
  4. Communicating your selection decision to the service provider

If none of the shortlisted candidates are considered suitable then the service provider will re-run the sourcing process at its own expense until a satisfactory candidate is identified or you and the service provider jointly agree that the requirement cannot be satisfied within the parameters of the framework agreement rate card. If this is the case you can, with our approval, agree that the service provider can source a suitable candidate via an agreed exception process.


The basic charging model for the service will be as specified in the relevant call-off contract. Where you have specific implementation requirements requiring additional work for the relevant service provider this can be incorporated in the contract, priced in accordance with ad hoc service rates specified in the call-off contract. Expenses for temporary workers will be governed by your individual policies. You should also specify the desired payment mechanism, i.e. payment within 30, 10 or 5 days, and whether you intend to adopt the proposed Epayment Solution, place orders and receive invoices via Government eMarketplace, or by making payments through their own ERP system against a consolidated invoice.

Management information

You will receive a detailed monthly report from each service provider.

 The web portal will also provide functionality for you to run ad hoc requests for reports as required.

Customer account management

You will be assigned a relationship/account manager by each service provider as their prime interface. They will be responsible for developing a detailed understanding of your business and requirements, building relationships with key stakeholders, and providing advice and assistance to facilitate best use of the framework. A defined escalation route will be provided for resolution of issues that cannot be resolved at customer relationship management level.

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Contingent labour forms part of the common goods and services as defined by the Public Expenditure Committee (PEX (ER) and as such the framework is the preferred route for departments with contingent labour requirements.

The framework forms part of the response to a review of how central government procures contingent labour undertaken during 2011, including a detailed review of all existing supply models for temporary workers currently in use within the public sector. The project was endorsed by the Commercial Directors in all 17 central government departments.  It is the intention that the arrangement will, over time, replace all existing contracts for central government, bringing benefits through aggregation, economies of scale and rigorous central agreement management.

The arrangement is also be a viable option for the wider public sector to use should organisations choose to use them.

The exercise will apply HMG business rules to govern supply chain behaviours and will apply a consistent commercial model, including controlling charging rates as well as cash-flow within the supply chain payment process. This will deliver significant savings in addition to qualitative benefits, especially enabling SMEs to compete on a level playing field for HMG work below the prime contractor level. The operation of the new arrangements will also generate robust management information that informs departmental demand management and civil service workforce planning – thereby reducing long term costs.


We placed an OJEU advertisement on 12 December 2012, ref 2012/S 238-392616 for the provision of Contingent Labour Services. The closing date for tenders was on Thursday 24 January 2012.

The framework agreement was procured via the Open Procurement Route and consisted of a two stage process i) selection stage ii) award stage.

We worked closely with stakeholders from all 17 central government departments, particularly with DWP having previously owned the pan-government CIPHER framework for provision of interim managers, and having contributed to the establishment of the current project. By combining expertise and buying power we aim to achieve better deals for the whole of the public sector to enjoy.

How the framework agreement will be managed

A SRM strategy has been developed for the framework agreement in line with the strategy adopted across our Professional Services category.  Through the production of  detailed user guides, formal communication strategies and face to face meetings the SRM strategy will be enforced and will result in the smooth running and operation of the framework agreement.

The second strand to the SRM strategy is to effectively manage service provider performance by the introduction of a key performance indicator (KPI) scheme which will manage performance on a monthly basis across a number of key performance metrics. The scheme will be reviewed on a monthly basis and will be used to maintain performance and demonstrate value for money is being achieved.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 3 - click here to view suppliers
1 Neutral Vendor Service Provision Professional Services 1 - click here to view suppliers 18/06/2018
2 Managed Service Provision - Admin & Clerical Staff Professional Services 1 - click here to view suppliers 18/06/2018
3 Managed Service Provision - Operational Support Professional Services 1 - click here to view suppliers 18/06/2018

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Framework Manager Contact Details

David Bolas

0345 410 2222

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