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Payment Acceptance (RM6118)

Crown Commercial Services (CCS) is working to develop a new commercial agreement for the provision of payment acceptance services for the public sector.

You can read the DRAFT Performance Levels Criteria for the upcoming framework at the bottom of this page.

Please send any comments or feedback to: by Wednesday 27 February 2019.



We are considering the development of a framework for payment acceptance services. This framework would replace the current Merchant Acquiring Services, Equipment and Payment Gateway Services framework, RM3702. Payment acceptance can be defined as the process by which providers of goods and services are paid by consumers. Typically those receiving payments are paid by an “acquirer” who is a regulated entity who can settle funds from a range of payment types (such as Visa and MasterCard). This acquirer typically receives funds from the consumer’s card or account “issuer” and the transaction flow is governed by the relevant payment scheme rules and delivered by the relevant interbank processor.

In light of Second Payment Services Directive (PSD2) and UK open banking initiatives and ongoing market developments, a range of payment acceptance services and supplies are being evaluated, such as:

  • card acquiring services 
  • gateway services 
  • payments equipment 
  • Alternative Payment Mechanisms (APMs) 
  • payment initiation services 

This is a potential multi-lot, multi-supplier framework agreement.


Market engagement

We have updated our draft lotting structure, which can be found here for reading and comment. We welcome comments on the lotting structure and will consider these, but there is no guarantee that comments will be addressed/included in the final tender documents. Please email paymentsin[at][dot]uk if you have any questions. 


Customer engagement

We want to begin consultations with public sector organisations who are users of these services to help bring experience and knowledge to shape the solution.

The aim of the consultations are to try and achieve the following:

  • identify where we can learn from past experiences in order to improve upon current arrangements
  • maximise commercial benefits through a robust specification of requirements whilst keeping up with new, innovative products and solutions

We would value any feedback you have to help us deliver an outstanding solution. If you would like to contribute to the solution and participate in customer engagement, please email Jessie Crabtree at paymentsin[at][dot]uk

Please monitor the Important links and Timescales sections below to remain up to date on the project.


Important links

We will update the important links below, at each stage of the project, adding to this page as information for buyers and suppliers is released.

Prior Information Notice (PIN) in OJEU

View PIN

Contract Notice in OJEU

Contract notice has not yet been published

Download tender documents

Tender documents are not yet available




Issue OJEU


April 2019

OJEU response deadline

May 2019

Evaluation complete

June 2019


July 2019

Launch new frameworkSeptember 2019
Initial build of lot 6 digital journeyOctober 2019
Testing completeDecember 2019
Lot 6 availableJanuary 2020


*Please note these are indicative timescales and may be subject to change