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Language Services

Contract ID: RM1092

Start Date: 22/04/2016

End Date: 21/04/2019

Description

This agreement provides all public sector customers with access to a wide range of interpreting and translation services across 250 languages and dialects.

The choice of services include:

  • Lot 1: Managed service provision of language services

  • Lot 2: Written translation, transcription and ancillary services

  • Lot 3: Telephone interpreting and video language services

  • Lots 4a to 4e: Non-spoken face to face and video language services by regions

  • Lots 5a to 5n: Face to face spoken interpreting services by regions or a national lot

Benefits

  • The regional structure ensures sufficient capacity and increased opportunities for a diverse supplier base including SMEs.
  • The regional structure also supports sustainable procurement by helping you reduce your carbon footprint.

  • Suppliers in lot 1 (managed service provision) will work with you to look at ways you can reduce your costs.

  • Fixed pricing model for lot 3 (telephone interpreting and video language services).

  • UK based, security cleared translators are available to ensure confidentiality and security.
  • Real time management information available free of charge.

  • Alternative translation formats are available including braille, audio, large print and transcription.
  • Secure exchange of documents available 24/7/365.

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Access

There are 2 routes you can take to place an order:

1. Direct order


Generally the direct order option is best suited to the purchase of commodity goods rather than services, which means it is likely that you will need to use the further competition option.

If you think this option might be suitable, once you have a clear statement of your requirements you should apply the direct award criteria (which are set out in Schedule 6 of the framework agreement) to the catalogue of available services for all suppliers that meet your requirements. You can place a direct order if:

There is only one supplier capable of meeting your requirement

OR

You can determine which supplier’s offering provides the lowest price

AND

All of the terms of the proposed contract are in the framework agreement and your call-off agreement will not require any amendment or supplementary terms and conditions.

If you decide to place a direct order you should complete the order using the order form (in Schedule 4 of the framework agreement).

Please note, it is advisable to keep a record of the reasons for choosing the particular supplier. If in doubt as to whether you can use the direct order option please get advice from your own in-house advisors.

2. Further competition

The further competition process is designed to help you achieve best value from suppliers.  During the process you can:

  • ask suppliers to develop proposals to meet your specific requirements (for example, service levels, minimum levels of security clearance required, minimum qualifications, travel and travel-related policies)

  • amend or refine the terms of the call-off agreement to reflect your requirements (to the extent permitted by and in accordance with procurement law and guidance).


The process to place an order using the further competition procedure is described in Schedule 5 of the framework agreement.  

Full documentation, including pricing, is also available on our eSourcing tool:

To register for access to the eSourcing tool please complete the online registration form


Your call-off agreement

Regardless of which option you choose, your call-off agreement will set out the legal relationship between you and your chosen supplier. It is based on a standard set of terms and conditions which can be found in Schedule 4 of the framework agreement.

The call-off agreement is split into 2 parts:

  • Part 1 sets out the order form

  • Part 2 sets out the terms and conditions applicable to your order 


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Background

As the main supply route for all public sector customers including NHS trusts, local councils, charities and government departments, our agreement ensures that they have access to quality interpreters (often at short notice) in an efficient and cost effective way. The agreement also ensures that public sector organisations that have an ethical and legal obligation, and are bound by the Human Rights and Equality and Diversity Acts, are able to provide equal access to their services regardless of cultural/linguistic background.

The objective of the agreement is to provide access to the right quality services at a sustainable price. The agreement provides an enhanced scope of services through the use of technology, increased SME and regional presence, greater customer choice and flexibility, and supports carbon footprint reduction.

Throughout the development of the agreement a wide range of stakeholders were consulted including suppliers, charities, regulatory bodies and customers.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 13 - click here to view suppliers
1 Language Services Professional Services 6 - click here to view suppliers 21/04/2019
2 Written Translation, Transcription and Ancillary Services Professional Services 6 - click here to view suppliers 21/04/2019
3 Telephone Interpreting and Video Language Services Professional Services 1 - click here to view suppliers 21/04/2019
4a Non Spoken Face to Face and Video Language Services Greater London and Overseas Professional Services 7 - click here to view suppliers 21/04/2019
4b Non Spoken Face to Face and Video Language Services Southern England Professional Services 6 - click here to view suppliers 21/04/2019
4c Non Spoken Face to Face and Video Language Services Midlands and East England Professional Services 6 - click here to view suppliers 21/04/2019
4d Non Spoken Face to Face and Video Language Services North England Professional Services 6 - click here to view suppliers 21/04/2019
4e Non Spoken Face to Face and Video Language Services Scotland and Northern Ireland Professional Services 6 - click here to view suppliers 21/04/2019
5a Spoken Face to Face Interpreting Services Greater London Professional Services 4 - click here to view suppliers 21/04/2019
5b Spoken Face to Face Interpreting Services South West England Professional Services 3 - click here to view suppliers 21/04/2019
5c Spoken Face to Face Interpreting Services South Central England Professional Services 5 - click here to view suppliers 21/04/2019
5d Spoken Face to Face Interpreting Services South East England Professional Services 5 - click here to view suppliers 21/04/2019
5e Spoken Face to Face Interpreting Services East of England Professional Services 4 - click here to view suppliers 21/04/2019
5f Spoken Face to Face Interpreting Services East Midlands Professional Services 4 - click here to view suppliers 21/04/2019
5g Spoken Face to Face Interpreting Services West Midlands Professional Services 4 - click here to view suppliers 21/04/2019
5h Spoken Face to Face Interpreting Services Yorkshire and Humberside Professional Services 5 - click here to view suppliers 21/04/2019
5i Spoken Face to Face Interpreting Services North West England Professional Services 4 - click here to view suppliers 21/04/2019
5j Spoken Face to Face Interpreting Services North East England Professional Services 4 - click here to view suppliers 21/04/2019
5k Spoken Face to Face Interpreting Services Scotland Professional Services 5 - click here to view suppliers 21/04/2019
5l Spoken Face to Face Interpreting Services Wales Professional Services 4 - click here to view suppliers 21/04/2019
5m Spoken Face to Face Interpreting Services Northern Ireland Professional Services 4 - click here to view suppliers 21/04/2019
5n Spoken Face to Face Interpreting Services UK and Overseas Professional Services 3 - click here to view suppliers 21/04/2019

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Framework Manager Contact Details

Language Services Team

info@crowncommercial.gov.uk

0345 410 2222

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