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Non Medical Non Clinical

Contract ID: RM971

Start Date: 01/07/2015

End Date: 30/06/2019

Description

This agreement can be used by all wider public sector and government organisations to meet their temporary staff needs. It is also an NHS Improvement approved framework for NHS trusts to compliantly source non-clinical staff.

Through this agreement you can access temporary staff, interims and contractors to fill any white collar or blue collar role from the most junior to the most senior, including board level roles. There are eight lots to choose from depending on your needs:

Lot

Description

Lot 1

Neutral Vendor Supply

Lot 2

Master Vendor Supply

Lot 3

Admin and Clerical Supply

Lot 4

Corporate Functions Supply

Lot 5

IT Professionals Supply

Lot 6

Legal Supply

Lot 7

Clinical Coding Supply

Lot 8

Ancillary Staff Supply

 

Lot 1 – Neutral Vendor Supply

A neutral vendor does not supply temporary workers directly from their own resource pool. They use an approved supply chain to complete the call-off agreement. As a customer the provision is seamless as you contract only with the neutral vendor and not with the supply chain directly.

Lot 2 – Master Vendor Supply

A master vendor takes overall responsibility for fulfilling your temporary worker needs. They will provide temporary workers directly from their own resource pool and may make up any shortfall by managing supplementary supply from an approved sub-contractor supply chain in line with Framework Agreement Schedule 7: Sub-Contractor(s). You contract only with the master vendor, and they are responsible for their supply chain.

Lots 3 to 8

These lots are for the direct award or further competition of temporary workers from agencies awarded a place on the relevant lot according to their ability and competitiveness in supplying temporary workers within the job categories appropriate to each lot.

Lots 1 to 8 allow the supplier to work as both an:

  • Employment Agency that introduces work-seekers to a customer for employment by the customer and
  • Employment Business that hires work-seekers for supervision by the customer, NOT employment. When people talk about ‘agency workers’ or ‘temps’, they are typically talking about work-seekers who are hired from Employment Businesses.

In all cases, the agreement is aimed at providing temporary resources. It is not designed for recruiting permanent, long-term employees. If you take staff into permanent, long-term employment please be aware that you could be liable for extra fees.

Benefits

  • A clear charge rate: straightforward rate card showing charge rates for both PAYE and limited company temporary workers based, including provision for compliance with Agency Worker Regulations following 12 weeks of service.
  • Risk management: focus on managing the risks associated with engaging interim workers e.g. Agency Worker Regulations and stakeholder pensions. 
  • Management Information: available on demand for all customers to detail reported spend.
  • No temp to perm charges: if you comply with the transfer fee rules.
  • Support: from the Crown Commercial Service customer team.

Additionally for NHS trusts:

  • Compliance: NHS Improvement price caps are the default pricing position ensuring compliance with agency rules for NHS trusts.
  • Flexibility: an override mechanism allows NHS trusts to stay "on framework" if they need to go over the price cap to get the right staff to ensure patient safety.
  • Audits: to ensure compliance with NHS Employers Employment Check Standards.

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Access

Award by direct call-off

You can award a call-off contract directly where the terms (meaning the information on award of call-off contained in the framework agreement and the call-off terms and conditions) are sufficiently precise and complete to allow you to identify the most economically advantageous offer. This will be the case where the commercial and technical specifications and all the other contract documents define the services, the supply of services and the application of the prices with sufficient precision and completeness.

To award by direct call-off you should:

  1. Identify all suitable suppliers, by reference to the lot descriptions and regions supplied with services. We provide a simple tool which asks you to input:
  • Whether you want to hire temporary work-seekers (employment business) or to employ fixed-term candidates (employment agency)
  • Which lot you are interested in (a list is provided for you to choose from)
  • Which pay bands / pay ranges you are interested in
  • Which region(s) you are in

The tool will identify the name and branch information of the suitable suppliers. You should then rank the supplier with the most economically advantageous offer.

  1. Go in turn to each of the next highest ranking suppliers until the requirement is met, if the supplier awarded the call-off is unable on occasion to supply suitable temporary workers.
  2. You could award for a defined period of time (e.g. a year), providing the period starts within the duration of the framework agreement.

To request a copy of the tool please email NMNC[at]crowncommercial.gov[dot]uk

Award of call-off by further competition

You should award call-off contracts by conducting a further competition where the terms laid down in the framework agreement are not sufficiently precise or complete to cover the service requirements. This will be the case where the commercial and technical specifications and all the other contract documents do not define the services, the supply of services and the application of the prices with sufficient precision and completeness to meet your requirements of the particular supply contract.

The basic terms cannot be renegotiated nor can the specification be substantively changed. Basic terms can be refined or supplemented where the particular service requirements were not and could not be foreseen when the framework agreement was established.

To award call-off by further competition you should:

  1. Identify which suppliers are capable of meeting your requirements. Unless it is clear how to objectively determine which suppliers are capable of meeting the requirements of the particular supply contract, then you should invite all suppliers to participate in the further competition.

  2. Issue written/electronic tender documentation to all capable suppliers, with a reasonable time limit for return of tenders. You can modify award criteria, providing they derive from the original award criteria and the capable suppliers are notified of this. Award criteria that are completely new cannot be introduced in a further competition.

  3. Evaluate the returned tenders against the award criteria, using an evaluation plan and the weighting (totalling 100%) that best reflects your circumstances and requirements, within the range limits.

  4. Award to the supplier with the most economically advantageous offer, represented by the highest score.

  5. If the supplier awarded the call-off of service is unable on occasion to supply suitable work-seekers then you should go in turn to each of the next highest scoring suppliers until the requirement is met.

Decide whether and how to group job descriptions for the purposes of making awards of call-off. You could award for a defined period of time ( e.g. a year), providing the period falls fully within the duration of the framework agreement.

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Savings

Benefits methodology

The purpose is to illustrate changes to the average actual rates paid by NHS trusts in FY 2014/15 to the rates actually paid and the benefits therein.

Methodology for calculating savings

Baseline price ((Average FY2014/15 total hourly charge rate paid for matched roles) x counterfactuals) – (Actual total hourly charge rate paid for matched roles)) x volume (hours) consumed) 

Non-cashable savings

Through the use of the agreement for all NHS requirements, the following non-cashable benefits will also be generated:

  • Helps support the NHS with their procurement strategy to ensure that the right resources, with the right capabilities and skills are in the right place, at the right time and at the right cost to meet required departmental objectives.
  • Due to the consolidation of health spend on temporary staffing, suppliers will continue to work closely with HR and procurement managers to ensure that staffing options and resource strategies of departments are implemented and aligned with their wider business strategy and goals of the NHS.
  • Allows NHS departments to have access to suppliers of certain skill sets that are in short supply at competitive rates.
  • Bargaining power of customers will increase as cost pressures rise and demand falls.
  • Compliance with NHS Employers standards for safer recruitment continue to be met, including but not limited to, criminal record checks, right to work in the UK checks, occupational health checks, employment history and reference checks, professional registration and qualification checks and identity checks.
  • An established and effective system for supplier management information collection.
  • Controls of health spend by allowing customers access to supplier rates.

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Background

The agreement was developed to:

  • Manage and mitigate the legal and commercial risks associated with engaging temporary staff.
  • Use and reflect the Agenda for Change pay rates.
  • Introduce a single point of contact for all requisitions, queries and interim personnel issues.
  • Deliver significant invoice management efficiencies through the introduction of consolidated invoicing.
  • Provide regular and detailed management information.
  • Reduce the administrative burden related to the engagement of interim personnel.
  • Improve the time taken to engage interim personnel.
  • Improve the quality, availability and performance of interim personnel.

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Lot details

Lot Number Lot Name Lot Category Number of Suppliers Contract Expiry
All suppliers 163 - click here to view suppliers
1 Neutral Vendor Professional Services 3 - click here to view suppliers 30/06/2019
2 Master Vendor Professional Services 11 - click here to view suppliers 30/06/2019
3 Admin and Clerical Professional Services 68 - click here to view suppliers 30/06/2019
4 Corporate Functions Professional Services 85 - click here to view suppliers 30/06/2019
5 IT Professionals Professional Services 56 - click here to view suppliers 30/06/2019
6 Legal Personnel Professional Services 9 - click here to view suppliers 30/06/2019
7 Clinical coding Professional Services 16 - click here to view suppliers 30/06/2019
8 Ancillary staff Professional Services 42 - click here to view suppliers 30/06/2019

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Framework Manager Contact Details

Tamsin Fendley

NMNC@crowncommercial.gov.uk

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