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Supplier support call 0345 010 3503

Water and Waste Water

From April 2017, over 1.2 million eligible non-household customers in England will be able to choose their supplier of water and wastewater retail services.

If your organisation is eligible (please see link below for eligibility guidance), you could benefit from:

  • lower bills and better value for money
  • better customer service
  • more tailored services to suit your business needs
  • help to become more water-efficient

In order to provide you with an EU compliant route to market for your water supply, we are working with YPO, ESPO, NEPO, West Mercia Energy and The Energy Consortium. The Ministry of Defence is also part of this working group.

The proposed good and services include:

  • Water supply
  • Waste water services (sewerage)
  • Ancillary services to support water efficiency savings


Important links

Contract notice in OJEU

Download OJEU notice

Download tender documents

Download tender documents (updated 23 December 2016)


Current estimated timescales

Publication of OJEU noticeDecember 2016
Approval of awardMarch 2017
Framework liveApril 2017

Useful information and links


Stakeholder engagement

We have conducted face to face stakeholder engagement sessions with:

  • Customers
  • Potential suppliers
  • Industry bodies

In June we conducted a customer survey online which attracted 185 responses.

Key responses are as follows:

  • 99% would use a framework if available
  • Top 5 quality criteria
    • Obtaining best price
    • Accurate billing/Less estimated readings
    • Ensuring compliance with procurement rules
    • Supply resilience
    • Customer Service
  • Majority preference for pricing to be scored higher (60-70%)
  • Majority preference for: 3+1years for framework duration
  • Call off procedure preferred: include direct award
  • 89% would like access to independent ancillary service providers with the option for a shared savings approach


Helping you prepare

There are activities that you can do to prepare for the changes ahead for switching. A formal specification will be issued shortly, but in the meantime a simple guide of what you will need to know is:


  • Organisation name
  • Address including postcode
  • Annual consumption
  • SPID – (Supply Point ID) this is a unique reference number for your meter (this should start to appear on your water bills. If you do not have this number you can call to ask your current supplier)


  • Demand profile (i.e. 24/7, 9-5)
  • Annual spend

If you have any enquiries please email water[at][dot]uk.